Job Title

Add expected salary to your profile for insights.An opportunity has arisen for a Customer Service Officer to join our dynamic team.SDS Training is recognised as one of the leading registered training organisations (RTO) throughout Queensland. This company has a national network focused on providing exceptional customer service and industry-relevant training solutions in the Transport, Heavy Industry, Civil Construction, Mining, Drilling, High Risk, Rail, and Health sectors.As the organisation diversifies to meet the changing needs of clients, we are looking for a dynamic person to join the team. Previous experience in the VET industry would be highly regarded.Key responsibilities of the role include:Answering enquiries from potential and existing customers primarily based throughout Queensland.Liaising between internal and external parties to resolve customer concerns and provide solutions for continuous improvement.Building new client relationships through networking, walk-in sales, innovative thinking, and cold calling.Broadening the client base by offering high-quality customer service and support.You will bring to the role:Experience in administration and customer relations.Confident and dynamic personality.Enthusiastic tone and voice.Strong rapport-building skills.Self-motivated with a "can do" attitude.Excellent written and verbal communication skills.Ability to multi-task, prioritise, and solve problems.Efficient management and scheduling of multiple diaries, ensuring seamless coordination.Adaptability to schedule changes, proactively addressing conflicts and logistical challenges.Proficiency with computers and quick learning of CRM and Student Management Systems.Willingness to obtain a Blue Card if not already held.This is a perfect opportunity for individuals experienced in customer service and passionate about development within the organisation.If you possess the necessary skills, the right attitude, and wish to join our professional and dynamic team, please reply with a covering letter and resume.Shortlisted candidates will be notified. We thank all applicants for their interest.Unlock job insightsSalary, number of applicants, skills matchYour application will include responses to the following questions:Do you have customer service experience?Which statement best describes your right to work in Australia?Do you have experience in relationship management?Do you have experience in administration?Do you have experience in cold calling sales?How many years of experience do you have as a Customer Service Representative?Do you have sales experience?Do you hold a current Australian drivers licence?To expedite investigation, please include any relevant details if you believe this job ad is fraudulent, misleading, or discriminatory.Featured jobsAdministration Assistant - FCF Fire and Electrical, Pialba, Hervey Bay & Fraser Coast QLD, 19d agoOptimal Chartered Accountants, Maryborough, Hervey Bay & Fraser Coast QLD, 9d agoFoster & Co, Hervey Bay, Hervey Bay & Fraser Coast QLD, 12d agoWhat can I earn as a Customer Service Representative? #J-18808-Ljbffr