Job Title

$70k - $75k + super, according to experienceRemuneration circa $70k - $75k plus super, according to experienceLocation: Queanbeyan NSWFree on-site carparkingAre you a detail-oriented professional with strong organisational skills and a passion for delivering exceptional customer service?Our client is one of the ACT''s largest and most reputable providers of commercial HVAC systems and preventative maintenance solutions to office buildings, data centres, communications hubs, hotels, shopping centres, and apartment complexes. They pride themselves on high-quality service, energy-efficient solutions, and long-standing client relationships.About the Role:The key position of Account Administrator is responsible for ensuring the smooth administration of customer accounts, supporting service delivery teams, and contributing to overall operational efficiency. Youll be the vital link between clients and internal teams, ensuring service expectations are met and exceeded.Key Responsibilities:Customer Account ManagementSet up and maintain customer accounts and recordsTrack account activity and contract renewalsBilling and PaymentsGenerate and issue accurate invoicesMonitor payments and assist with disputes or adjustmentsManage billing queries, refunds and account updatesCustomer SupportServe as the primary point of contact for account-related enquiriesAssist with service modifications, upgrades, and cancellationsEscalate issues where necessaryService Management SupportCoordinate timely delivery of servicesAssist with contract renewals and service changesCollaborate with account managers to track job progressReporting and DocumentationGenerate account and KPI reportsMonitor refrigerant usage and service performanceMaintain accurate service documentation and customer portalsLiaise with internal service teams to ensure seamless customer experiencesWhat Were Looking For:Proven experience in administration, billing/accounts, or customer service rolesExcellent communication and problem-solving skillsStrong attention to detail and ability to manage competing prioritiesA proactive, customer-first attitudeExperience with service delivery environments or the HVAC industry is desirableWhy Join the Team?Work with a supportive, experienced team in a reputable local businessBe part of a company that values quality, integrity, and client satisfactionEnjoy job security and a diverse, engaging workloadYou will be rewarded with a competitive remuneration package (according to your experience), interesting work, ongoing training, along with the ability to be part of a cohesive, professional team committed to industry best practice.To apply for the position, please click Apply, email hello@cbrrecruitment.com.au or, for a confidential discussion about the role, please call Adam Kowalski or Shelley Kowalski from CBR Recruitment on 02 6103 7000 .Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Do you have experience in administration? Do you have previous invoicing experience? Do you have experience in a role which requires relationship management experience? How many years'' experience do you have in a client services / account management role?Communication & Administration AssistantNational Zoo & AquariumWeston Creek, Canberra ACT5d agoAccounts OfficerFyshwick, Canberra ACT18d agoOffice Administrator - Aged Care Sector3d agoWhat can I earn as an Accounts Administrator #J-18808-Ljbffr