Job Title

APS 4Melbourne, VIC; Bendigo, VIC; Canberra, ACT; Sydney, NSW$82,039 - $87,737About The Department Of Employment And Workplace RelationsWe are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer.We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or re-training to take advantage of emerging employment opportunities.With us, your work directly contributes to shaping the employment landscape. Whether you are engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment.It is our ambition to do things differently, to create the department of great jobs where our people reflect our purpose.The RoleReporting to the Senior Service Analyst within the Digital Platform Management Team, the APS4 Junior Service Analyst will support the monitoring and improvement of our digital services, helping to ensure reliability and performance across platforms.This is an excellent opportunity for someone early in their career who is eager to grow their skills in incident management, service analysis, and digital monitoring tools like Dynatrace and Azure Application Insights. We are a culture-first organization that values curiosity, collaboration, and continuous learning.The successful applicant will receive the necessary training, mentoring, and guidance to perform thekey responsibilities of the role and to advance their careers in the Australian Public Service (APS).Duties And ResponsibilitiesResponsibilities of the APS Level 4 may include:Assist in monitoring service performance and identifying potential issues using tools like Dynatrace and Azure Application InsightsSupport incident management processes, including logging, tracking, and documenting incidentsHelp analyse service data to identify trends and assist in root cause analysisContribute to the development of service reports and dashboardsCollaborate with senior analysts and technical teams to support service improvement initiativesParticipate in post-incident reviews and help document lessons learnedMaintain accurate records of service issues and resolutionsFoster a collaborative and positive team environmentEssentialQualifications and Education12 years of experience in a service desk, IT support, or junior analyst role (internships or graduate programs welcome)DesirableCertificate 4 in Information Technology, Business, or a related field (or equivalent experience)Basic understanding of IT service management (ITSM) and incident management processesFamiliarity with ITSM tools like ServiceNowHow to ApplyApplicants are required to provide a summary (no more than 500 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.TheIn the eRecruit (the departments online recruitment system) you will also need to:upload a Curriculum Vitaeprovide contact details for 2 Referees.EligibilityDont meet all the role requirements?At DEWR we are dedicated to building a diverse and inclusive workforce and seek to recruit staff with a wide range of backgrounds, skill levels, disciplines and working styles. If this role resonates with you and you are excited about making an impact, but your past experience doesnt align perfectly, we encourage you to apply anyway.Citizenship - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.Security Clearance - our successful candidate is required to hold, or have the ability to obtain, and maintain a Baseline security clearance.Please refer to the Job Information Pack for more information about the role. #J-18808-Ljbffr