Job Title

DCS Clerk grade 9/10 with base salary starting from $125,693 to $138,510 plus super.Temporary full-time opportunity until 30 Jun 2026 (with potential for extension)Location: Sydney CBD, the Department of Customer Service offers flexible work arrangements.About you:The successful candidate will be a highly experienced and motivated individual and play a key role in managing the content across all GTP products.You will provide specialist advice to ensure best practice is applied throughout the content design process of writing, editing, researching, designing and delivering quality content. Collaborate with UX/UI Designers and stakeholders to create meaningful, end-to-end content experiences to enable the delivery of high-quality innovative solutions and exceptional customer experiences and to support the achievement of project objectives in alignment with organisational and government priorities.About the role:Your main responsibilities:Maintain a customer-centric approach by supporting the end-to-end design process through discovery, framing, iterative development and delivery to eliver high-quality products and services for the people of NSW.Provide specialist advice and conduct content reviews to ensure all types of content, including long form and microcopy is accurate, written in plain English and aligns with customer needs, content strategy and product capability.Create and deliver consistent, inclusive and accessible content aligned to i ndustry accessibility and brand guidelines, including Web Content Accessibility Guidelines (WCAG), and contributing to the Licensing Program''s base design product, and content strategy and component library to ensure standard products and services to customers - content structure, heirarchy, narrative, etc + ongoing improvement of content based on metrics.Maintain content databases for generic content (eg. error messages)Support UX/UI designers with form design (eg. microcopy, alerts, etc)Test and measure existing products for relevance and results, as well as driving change for continuous improvement.Work with multidisciplinary teams and collaborate with stakeholders to drive and communicate business goals, timelines and deliverables.Maintain an awareness of relevant industry trends, methodology and tools to use best practice methodologies to identify and deliver innovative solutions that optimise outcomes in line with organisational priorities.Provide coaching and mentoring for the ongoing development of team members to build capability.Who we are:The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy.To find out more visit of working for DCS Accrued flexible leave Hybrid working options- flexibility to work from home and office Potential to work anywhere in NSW Generous leave entitlements including up to 14 weeks parental leave Access to health and well-being programs including Fitness Passport Competitive pay and conditionsApplying is easy! Launch your career to the next level by clicking Apply Now and submitting your resume and a cover letter (cover letter maximum 1 page) outlining how you meet the skills and experience of this role. Email submissions will not be considered.Salary Grade 09/10, with the base salary for this role starting at 125,693 base plus superannuationClick Here to access the Role Description . For enquiries relating to recruitment please contact Swathy Mohan via swathy.mohan2@customerservice.nsw.gov.au.Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here .We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact swathy.mohan2@customerservice.nsw.gov.au or 02 9494 8351.The Government of New South Wales, also known as the NSW Government, is the Australian state democratic administrative authority of New South Wales.NoticeTalentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000. #J-18808-Ljbffr