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Join to apply for the Customer Support Manager role at Kmart Australia LimitedJoin to apply for the Customer Support Manager role at Kmart Australia LimitedGet AI-powered advice on this job and more exclusive features.Brighter Futures Start HereWe are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.Brighter Futures Start HereWe are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.With our brands touching the lives of almost two million customers every week, youll feel the impact of the work youll do every day. As a leader in the retail market, were optimistic about our future and yours. Were changing at a rapid rate, giving you challenging work that youll be proud of.Join the teamAre you an experienced contact centre manager and people leader with a passion for customer service and team development? At Kmart Group, were committed to delivering exceptional experiences to our customers and team members. Were currently seeking a Customer Care Support Manager to lead and inspire our Customer Care Complaints and Communities Teams, driving performance, engagement, and continuous improvement across our service teams.What Youll Be DoingAs a Customer Support Manager working for Kmart you will:Working hours will be 8:30am 5:00pm Monday to FridayLead and mentor the Customer Care and Community Team Leaders, fostering a culture of accountability, collaboration, and continuous learning.Manage escalated customer issues with empathy and sound judgment, ensuring timely and effective resolution while identifying opportunities for systemic improvements.Oversee quality assurance processes to ensure customer interactions meet high standards, meet regulatory requirements and insights are used to identify coaching and performance improvement opportunities.Collaborate with the CX Enablement Team to analyse performance metrics, identify trends, and implement strategies that enhance both customer satisfaction and operational efficiency.Drive innovation by identifying pain points in the customer journey and proposing creative, customer-centric solutions.Champion change by communicating new initiatives clearly and ensuring they are embedded effectively within the team.Contribute to strategic planning, helping to shape the direction of the Customer Experience & Care function and achieve key performance indicators.To be successful in this role youll have:A minimum of 5 years experience in contact centre leadership, with a proven ability to inspire and guide teams.Strong leadership and coaching skills, with a focus on building capability and fostering engagement.Proven ability to manage regulator, discrimination, privacy, and other high-risk complaint types.Proficiency in Microsoft Office Suite, CRM systems, and contact centre technology.Creative and collaborative problem-solving skills.High attention to detail and strong organizational skills.Ability to manage personal effectiveness and maintain composure under pressure.Commitment to continuous improvement and professional development.Benefits well offer you:Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.A team member discount card that gives you a discount at Kmart, Target Officeworks and BunningsAccess to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health with over 60 suppliers!We want you to feel rewarded for your commitment and hard work that''s why eligible team members get the opportunity to participate in a bonus programWe offer inclusive parental leave, and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstancesA dynamic learning and support programOpportunity to fast track your career through our Mentor Program as a Mentee or MentorA Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizesGreat career opportunities across the broader Wesfarmers GroupWe celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates.We encourage you to tell us about any workplace adjustments that you would like, by emailing kmartgroupcareers@kmart.com.auIf you would like to explore a career with Kmart and this sounds like the perfect role for you apply now!Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesRetail Apparel and Fashion, Manufacturing, and RetailReferrals increase your chances of interviewing at Kmart Australia Limited by 2xSign in to set job alerts for Customer Service Support Manager roles.Melbourne, Victoria, Australia 2 weeks agoCustomer Care Manager, ENGIE Retail, MelbourneSouthbank, Victoria, Australia 1 week agoRichmond, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 1 month agoCustomer Service & Administration ManagerMelbourne, Victoria, Australia 3 days agoNoble Park, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia A$100,000.00-A$100,000.00 6 days agoManager Customer Service Lending (Melbourne)Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 days ago126126-Regional Service Management Position-Dealers Management Assistant (Graduate Role)Melbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 5 days agoSouth Yarra, Victoria, Australia 1 week agoFrankston, Victoria, Australia 1 week ago126126-Regional Service Management Position-Dealers Management Assistant (Graduate Role)Melbourne, Victoria, Australia 5 days agoChadstone, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 3 weeks agoStore Operations & Optimisation Coordinator - Country Road GroupCremorne, Victoria, Australia 2 weeks agoCustomer Strategy Senior Manager - Financial ServicesMelbourne, Victoria, Australia 3 days agoChadstone, Victoria, Australia 1 month agoChadstone, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 month agoWantirna, Victoria, Australia 3 months agoForest Hill, Victoria, Australia 2 months agoChirnside Park, Victoria, Australia 2 months agoWere unlocking community knowledge in a new way. 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