Job Title

Job description:$73,742.00 per annum + superannuationFull Time, Fixed Term (Until 28th February 2026)Geelong based (hybrid working model 3 days per week in office)About the roleThe Claims and Recovery Support (CaRS) division has been created within WorkSafe to focus on supporting the recovery and return to work of injured workers. CaRS is transforming how we provide support and service to injured workers to improve the outcomes they achieve. As part of this, we are helping shape and execute on key strategic priorities for RTW Victoria through pilots, innovation and key strategic programs of work.The Recovery and Support Administrator is a member of the Claims Support team within the CaRS Division. This role is responsible for ensuring that every worker with complex injuries are supported towards the best prospects of health and functional recovery through the timely delivery of weekly payments and treatment and support payments and other administrative and payment requirements, collaborating regular across the team and Division.This position offers the opportunity to work on new and evolving pieces of work along with the chance to gain exposure to and develop your skills with new systems.Key AccountabilitiesEnsure weekly payments and treatment and support reimbursements are made in an appropriate and timely mannerProvide support in the completion of relevant documents to ensure timely access to required supports and services to support an injured workers recovery and return to workProactively identify the need for additional information to process weekly payments and treatment and support needs, and seek the appropriate source to obtain needed informationWork closely with Recovery & Support Coordinators, Advisors and Officers to ensure required appointments and bookings are in place, ensuring effective engagement with injured workers and health providersComplete Access to Information requests, Child Support Payments and other related administrative and payment functions required to support our injured workersPlease ensure you review the Position Descriptionvia the WorkSafe careers site for additional information on accountabilities for this role.About youYou are an experienced administrator with a background in claims processing, auditing, accounting, contracts or information technology. Your strengths include your communication and organisational skills along with a person-centred approach to your work.Additionally, you will possess the following skills and experience:Previous experience specifically managing workers compensation claims preferably in VictoriaBackground in claims processing, auditing, accounting, contracts or information technologyUnderstanding of the Victorian workers compensation scheme, legislation and policiesExcellent communication and interpersonal skills, and a team-player attitudeHigh attention to detail and organisational skillsExcellent time management skills and the ability to prioritise tasksAbility to work with different IT applicationsQualificationsRelevant tertiary qualifications and/or equivalent experience (desirable)Working knowledge of insurance and medical terminology (desirable)Ability to use Novus and ACCtion systems (desirable)Working with UsAt WorkSafe, we aspire for every employee to feel connected, safe and valued in their team, for teams to feel valued in the workplace, and for WorkSafe to be valued in the community.We believe that a diverse workforce is the key to delivering the best outcomes for the Victorian community and strongly encourage applications from all people, including First Nations people and people with disability, diverse cultural and linguistic backgrounds, sexualities and genders.Whats next?Applications close 11:00pm on Friday 20th June 2025. Click the link to apply, and join us in making a difference to Victorian lives.Only applications submitted via our formal application channels (WorkSafe Careers website, SEEK or LinkedIn) will be considered.Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.For further enquiries please contact David Heaney via email David_Heaney@worksafe.vic.gov.au #J-18808-Ljbffr