Job Title

Crystalbrook Byron is a 5-star resort nestled in 45 acres of magical subtropical rainforest, just 5 minutes from Byron Bay. Our resort offers a rainforest retreat and a luxurious environment that relaxes hearts and reinvigorates minds.The Role:We are seeking an experienced Hotel Front Office Manager who is proactive, positive, solution-oriented, and able to maintain composure while focusing on exceptional service. The role will lead our guest-centered team and report to the Hotel General Manager.Responsibilities include:Driving guest satisfaction by delivering exceptional service and experiencesDeveloping talent within your team through rostering, coaching, mentoring, and fostering a high-performance environmentWorking across a 7-day roster, including weekends, public holidays, and nightsContributing effectively within the Management TeamMaintaining a guest-centric approach to service excellenceManaging budget expectations through analysis, forecasting, and controls, demonstrating financial acumen and effective communicationAbout you:We welcome applications from dynamic, experienced Hotel Front Office Managers who demonstrate:A genuine ambition for hotel collaboration with strong leadership skills and a track record of driving service standardsRecent management experience in high-end and/or luxury hotelsStrong IT skills, ideally with Opera Cloud experienceLegal rights to work permanently in AustraliaA high standard of customer service and deliveryRelevant tertiary qualifications in Hospitality or Hotel ManagementEnergy, ambition, and a drive for excellenceA people-centric, collaborative, and respectful approach to team development and relationshipsOur Benefits:Join us and work with exceptional, passionate people in a supportive and diverse environment. Our benefits include:50% F&B discount across all venues$99 room rates and a generous friends and family discountAdditional leave and earth advocacy daysCommitment to sustainability practicesInternal mobility and reward programsOnline learning and career development opportunitiesPersonalized employee support networksRegular recognition and team eventsAbout Crystalbrook Collection:We are an award-winning hotel development and management company with a portfolio of upscale hotels, restaurants, and bars across Australia, managing assets worth over AU$1 billion. We have exciting plans for expansion in Australia and internationally. Our environment fosters innovation, individuality, and diversity. We encourage all qualified individuals to apply through the provided link. We look forward to hearing from you! #J-18808-Ljbffr