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Join to apply for the Customer Success Associate - China role at dLocal3 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Associate - China role at dLocalGet AI-powered advice on this job and more exclusive features.Why should you join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the worlds fastest-growing, emerging markets.By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of peoples daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.What''s the opportunity?We are looking for a Customer Success Associate who will be responsible for assisting customers experiencing any operating or procedural difficulty with the use of our products.Looking for a reliable, detail-oriented, hard-working individual to join our Customer Success Team, working with both our internal teams as well as clients. Our ideal candidate is a good communicator, excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast-paced, dynamic environment.Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job. Escalates more complex and/or high-priority problems when needed to appropriate support personnel for resolution or escalation path. Verifies that suggested solutions effectively resolve the customers problems through verbal or email follow-up.What will I be doing?Promote a customer first environment at all times. Whatever it takes MentalityBuild fun and welcoming client relationshipsProvide top-quality service complying with the SLA''s defined, helping to ensure customer satisfaction and strengthening customer relationshipsHandle customer interactions with diplomacy and tact. Individual must be able to gauge the customers technical ability and communicate with them in appropriate technical or nontechnical language in a non-condescending mannerBe organized, detail-oriented, take initiative and follow up independentlyAcquire excellent product knowledge, to guarantee the quality of service provided to customersPush yourself and the team by recognizing and suggesting areas of improvementInteract and work together with the different areas of the companyWhat skills do I need?Students of Bachelors degree in computer science, IT or similarPassion for customer success and deep interest in understanding client needsExcellent interpersonal and communication skills to build effective relationships with customers and work effectively with themGreat Attitude!Ability to learn quickly and be resourcefulFluent written and spoken English to provide effective communication and supportBasic Knowledge of SQL is a plusExcel skills is a plusWhat do we offer?Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:Remote work: work from anywhere or one of our offices around the globe!*Flexibility: we have flexible schedules and we are driven by performanceFintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativityReferral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewardedLearning & development: get access to a Premium Coursera subscriptionLanguage classes: we provide free English, Spanish, or Portuguese classesSocial budget: you''ll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? Weve got your back!For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is requiredWhat happens after you apply?Our Talent Acquisition team is invested in creating the best candidate experience possible, so dont worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingReferrals increase your chances of interviewing at dLocal by 2xGet notified about new Customer Success Associate jobs in Greater Kuala Lumpur.Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month agoDigital Customer Success Manager (SEA) - RemoteKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month agoPost Listing Research and Account ManagerKuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 5 days agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoAccount Manager | Webhosting Account - Tech and SalesKuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 4 months agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR4,000.00-MYR5,000.00 2 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days agoWere unlocking community knowledge in a new way. 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