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Introduction:Make a difference where it matters mostAt Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024-29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.Join us in building a better future, one home at a time.Why you will love working with usJoin a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.Purposeful impact - make a meaningful difference in peoples lives by supporting inclusive, safe, and affordable housing.Growth and development - enhance your skills and advance your career through tailored learning opportunities.Balance that works - enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.Valuable benefits - increase your income through salary packaging, salary continuance insurance, and 16 weeks of paid parental leave.Supportive culture - be recognised and celebrated in an inclusive, values-driven workplace.Description:Housing Operations Team LeaderLocation: ShorewellEmployment type: Permanent Full TimeSalary: $115,000 plus 12% superannuation and salary packagingAbout The RoleAs a Housing Operations Team Leader, youll lead a frontline team responsible for tenancy management across multiple housing programs. Youll oversee day-to-day operations, ensure compliance with regulatory and service delivery standards, and coach staff to deliver inclusive, respectful, and effective services.Key responsibilities include:Lead and manage a team delivering tenancy management across multiple programsMonitor performance and support staff development through coaching and mentoringEnsure compliance with legislation, contracts, internal policies and KPIsOversee complaints, disputes and escalations, including representation at tribunals and forumsSupport continuous improvement and data-informed decision makingFoster collaboration with support services, property, allocations and finance teamsMaintain reporting accuracy and drive revenue optimisation across the portfolioContribute to national operational consistency and system improvementsView the Position Description here.About The TeamThe Customer Services division is central to delivering responsive, resident-focused services that foster safe, inclusive, and supportive housing communities. We design and implement housing services that prioritise resident wellbeing, accessibility, and satisfaction, utilising customer insights to inform continuous improvement. It ensures residents receive personalised support aligned with their diverse needs, enhancing quality of life and community connection.Skills and Experiences:About YouYou are an experienced leader with a deep understanding of tenancy management and a strong commitment to equitable, person-centred housing services. You lead by example, and youre ready to support a team that delivers results with empathy and professionalism.You will have:Proven leadership experience in a tenancy, housing, or community services environmentIn-depth knowledge of relevant tenancy legislation, regulatory frameworks, and housing operationsExperience managing complex and challenging tenancy matters, including disputes, compliance breaches and tribunal or court proceedingsDemonstrated ability to coach, motivate, and manage team performanceHigh-level conflict resolution, negotiation, and interpersonal communication skillsStrong analytical and organisational skills with the ability to manage multiple prioritiesExperience collaborating with support agencies to deliver sustainable tenancy outcomesExcellent reporting, documentation and compliance record-keeping skillsComfort and confidence using tenancy or property management systemsA current drivers licence and willingness to travel as requiredYou must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.Even if you do not meet every requirement, we encourage you to apply. We value unique experiences and perspectives.Our values in actionEverything we do is guided by our shared values:Putting people first - we listen, respect, and respond to our communities.Working together - collaboration helps us achieve better outcomes.Doing the right thing - we act with integrity and accountability.Acting boldly - we innovate to address current housing challenges.We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.Belong at Housing ChoicesWe are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.How To ApplyApply now! Applications close: 10 July 2025, unless a suitable candidate is identified earlier.For further information, please contact Chelsea Isaacson, People & Culture Business Partner at (03) 8636 9408.If you do not meet every requirement, please still apply, as we value potential and diverse experiences as much as a perfect CV.Disclaimer: To the best of Housing Choices Australias knowledge, this information is valid at the time of publication. #J-18808-Ljbffr