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Welcome! Please sign in or register with us. | My Account OptionsJob Description - Customer Experience Specialist (044TN)Customer Experience SpecialistAU-VIC-MelbourneJoin our team as aCustomer Experience Specialist (CXS) and immerse yourself in a role where every interaction is an opportunity to exceed expectations and turn challenges into triumphs!What We Offer:Vibrant Culture:Experience our values in action every day, fostering a supportive environment where your voice matters and your contributions are celebrated.Team Spirit:Join a close-knit team that values collaboration, growth, and open communication, empowering you to thrive in a dynamic environment.Diversity & Fun:Embrace diversity and inclusivity in a workplace that values individuality and encourages fun, fostering a sense of belonging for all.Career Growth:Fuel your ambition with learning opportunities and pathways for advancement, supported by a company that invests in your development.Competitive Remuneration:Enjoy more than just a paycheck with our benefits package, including incentives and programs promoting wellness.Your Role:Customer Engagement:Guide automotive customers throughout their journey, from initial inquiry to resolution, providing personalised support and addressing concerns with empathy and expertise.Relationship Building:Cultivate trust and enthusiasm by acting as a trusted advisor, addressing customer complaints and objections with tact and professionalism, and turning challenges into opportunities for growth.Product Expertise:Become a go-to resource for product knowledge and service support, assisting customers with inquiries and resolving issues promptly and effectively.What You Bring:Education & Experience:High school certificate required, with 2+ years of experience in customer relations or related fields and demonstrated complaint handling experience. Knowledge of the automotive industry and luxury sectors is a plus.Communication Skills:Strong verbal and written communication abilities, coupled with active listening skills and a knack for objection handling and conflict resolution.Time Management:Ability to prioritise tasks and manage multiple projects effectively in a fast-paced environment, while maintaining attention to detail and adhering to call center schedule requirements.Technological Aptitude:Proficiency in MS Office and other communication tools, coupled with the ability to navigate multiple computer screens with ease.Professionalism:Maintain a professional demeanor, language, and appearance, representing our company with integrity and excellence at all times.Availability:Full working rights and the ability to perform inherent role requirements across a monthly rotational roster; 38 hours per week, between 8am and 6pm.What You''ll Get:Competitive Salary + IncentivesHybrid/Flexible Working ArrangementsTuition ReimbursementEmployee Assistance ProgramGlobal Award-Winning Employee Rewards ProgramJoin us and embark on a fulfilling journey where every challenge is an opportunity to shine. Apply now and become part of our vibrant team!From its inception, Percepta LLC has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market wesupport. #J-18808-Ljbffr