Job Title

Press Tab to Move to Skip to Content LinkThe Rhodes team is looking for a meticulous and proactive individual to join us as a Customer Supply Chain Manager. This role involves driving innovative and sustainable supply chain solutions to give us a competitive edge, specifically tailored to our customers and in line with our Service Strategy. The candidate will manage a team of Customer-Based Coordinators, ensuring a seamless order-to-cash process across all Nestl business units, while achieving high levels of customer service and cost efficiency. Additionally, the Customer Supply Chain Manager will act as the main contact for designated customers, addressing any supply chain issues that arise and identifying opportunities to improve customer satisfaction..A day in the Life:Deliver Supply Chain value creation for Nestl and the Customer(s) by:Understanding and meeting Customer KPIs, reporting regularly on progressBuilding customer trust through reliable supply and accurate analysisActing as the escalation point for supply chain issues and recommending solutionsDrive cross functional alignment:Defining and leading a common customer strategy in partnership with Sales and Supply ChainDeveloping joint improvement plans with Customers to enhance Nestl''s competitivenessDemonstrating commercial acumen and drawing insights between replenishment and business resultsDriving Service Level improvements aligned to agreed Service Strategy:Ensuring inbound and outbound service levels across all business unitsManaging stock within Nestle/Customer systems for optimal product availabilityConducting post-event analysis and managing performance specific to customersIdentify and achieve Supply Chain cost reductions:Leveraging eBusiness tools for efficient order managementIdentifying and addressing drivers of claims, returns, and refusalsReviewing customer activity and recommending alterations for cost-effective servicePeople Management:Developing and maintaining an effective team through training and coachingConducting regular performance discussions and creating development plansEnsuring cross-training and leave coverage for uninterrupted service levels.What will make you successful:5 years or more experience in at least two of the following areas :Customer ServiceDemand & Supply PlanningSales and/ or MarketingRetail ManagerProject management experience to implementation of major project/s or change programme/sHas successfully led projects and initiatives that require a Commercial and Supply Chain understanding and knowledgeGood Knowledge of the O2C systems within Nestle and customers (e.g. SAP / EDI/BW)Excellent knowledge of MS Office (Excel, Word, PowerPoint etc). Training and development plans Short Term Bonus Employee Assistance Program Purchased Leave SchemeOur StoryAt Nestl, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering an inclusive, diverse, and collaborative environment, embracing innovation, and empowering people and teams to win.We aim to hire respectful, curious, value driven and inspiring people who care about the peoples lives that we touch every single day.Be a force for good.For more information, please visit our website Nestl Australia Home | Nestl Australia (nestle.com.au)We want to make finding your dream job possible. If you require additional support with your application, please contact us at careers@au.nestle.com #J-18808-Ljbffr