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Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Supervisor - Perth, Scotland (Full-time, 40hr)City: PerthCountry/Region: GBApplication Deadline: -Competitivehourly rate of pay, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance and other excellent benefits!We are currently seeking a pro-active, results driven supervisor to join the team in our store. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we''d love to have you join us!In the UK, we are very proud to have recently been recognised in the Sunday Times Best Places to Work 2023, one of only 11 in the very large employers category.The roleThe supervisor is our brand ambassador and in this role, you will over-see the running of the busy sales floor, motivating the team of sales assistants to drive sales and excel in customer service and support them in creating special memories for our customers.Enjoying a fast-paced, sometimes high-pressured retail environment is essential. Day to day, you will share your Pandora product knowledge with the wider team, run shop floor coaching sessions to unlock the teams sales potential, and make sure store operations are running smoothly. Supervisors will lead by example, so will be set their own personal KPIs and sales targets.What to expect from the roleHold the daily team briefs, sharing stores KPIs, and motivate the team in beating thesePerform store walks; understand the importance of commerciality and how this shapes the visual merchandising in storeMonitor store sales figuresHandle serious complaints that have been escalatedAchieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivityBuild the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals personalities and needsStore operationsAct as key holder for the store and ensure the relevant store opening/closure procedure is actionedCashing up and reconciling the till systemsAssist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if requiredAssisting with product and POS deliveries; unloading and storing in the correct spaces in storeOperating the till system, handling financial transactions including returns and exchanges, and anything escalated by the wider teamAlways being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safeThe successful candidateOur supervisors are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable individual and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience.Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior sales assistant, or current supervisor looking for your next challenge then this could be the opportunity for you. We look for people who demonstrate the ability to apply our company core values of dreaming, daring, caring and delivering in their role.An ideal candidate will have:Proven experience in driving sales and profitability in storeA passion for driving a culture of exemplary customer serviceStrong communication skills in order to establish and coach a high performing teamThe ability to be adaptable and flexible to changing business needsA positive, can-do attitude with a contagious enthusiasm for Pandora product and core valuesA well-presented appearance with a taste for desirable products and a passion for retailWhy work with us?O ur people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.A competitive hourly rate of payMonthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!)A generous annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality!Access to our online benefits platform with plentiful retail, hospitality and entertainment discountsFree support for you and your loved ones through Retail Trust on all things health and wellbeing, financial advice, legal aid and lots moreParties, incentives and gifts throughout the yearIf you are looking for a new challenge and feel you have the relevant skills then dont miss out! Please click apply to submit your application.Pandoras recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*About PandoraPandora is the world''s largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024. #J-18808-Ljbffr