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Job Title


Guest Relations Coordinator


Company : United Co.


Location : Melbourne, Australia


Created : 2025-06-16


Job Type : Full Time


Job Description

2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.United Co. is a vibrant, flexible workspace located in Fitzroy, offering premium private offices, coworking areas, and state-of-the-art meeting and event spaces. We are currently seeking an experienced Guest Relations Coordinator with a strong background in hospitality or events to manage our front desk and ensure the seamless operation of our meeting, training, and conference rooms.Key ResponsibilitiesAs the face of United Co., youll play a critical role in delivering five-star service to our guests and members. Your responsibilities include:Front Desk & Concierge:Warmly greet and assist members, guests, and visitorsCoordinate new member onboarding and door accessManage incoming calls and emails professionallyOversee mail handling and deliveriesMeeting & Event Space Coordination:Manage daily meeting room bookings and liaise with clientsPrepare rooms according to booking specifications and layoutsProvide on-the-spot tech support (AV, conferencing tools)Ensure spaces are clean, refreshed, and reset throughout the dayDeliver catering and attend to clearing efficientlyPromote upselling opportunities (e.g. room upgrades, catering, extensions)Process payments and manage charges according to policiesSupport to Community Manager:Act as second-in-charge to the Community ManagerProvide support with day-to-day coordination and operationsStep in to oversee key responsibilities during periods of absence or leaveAbout You:Youre a natural host and a problem-solver with a proactive attitude. You bring energy and warmth to every interaction, and thrive in fast-paced environments.To succeed in this role, you will have:A vibrant, energetic personality with a can-do attitudeProven experience in hospitality, events, or front-of-house rolesOutstanding customer service and communication skillsAbility to multitask and remain composed under pressureStrong AV/tech troubleshooting skillsExcellent attention to detail and a high standard of cleanlinessA current RSA certificateParticulars:Immediate StartFull time: Monday to Friday, with some flexibility for out of hours eventsReady to Apply?If you meet the criteria and are excited to be part of a purpose-driven, people-focused organisation, apply now and take the next step in your career with United Co.Why Work With Us?At United Co., were more than just a workspace. Weve cultivated a supportive and respectful culture where individuality, inclusion, and professional growth are championed. Were proud to be aCertified B Corporation, committed to making a positive impact on people and the planet. We welcome applicants of all backgrounds, experiences, and identities. United Co. is an equal opportunity employer.United Co. is part of a global movement that uses business to create positive impact. We are dedicated to fostering a more inclusive, equitable, and regenerative economy for all. Benefiting all workers, customers, communities, and the planet.Acknowledgement of CountryUnited Co. acknowledges Traditional Owners of the land on which we work and gather, the Boon Wurrung and Woiwurrung (Wurundjeri) peoples of the Kulin Nation. We pay respect to all First Nations peoples past and present and celebrate the songs and dreamings through which they tell their stories. 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