Job Title

CMI Toyota Group Admin, Adelaide, South Australia, AustraliaPosted Sunday 4 May 2025 at 3:00 pmAbout the companyCMI Toyota has been established since 1963 and is one of the most highly regarded Toyota dealers in the country. As South Australia''s number one Toyota dealer we pride ourselves on our commitment to customer service while providing an excellent working environment with an enviable culture. CMI Toyota is a subsidiary the CMV Group of companies, a proudly South Australian owned and operated family business with over 2,000 employees, representing some of the best automotive brands in the world.JOB OVERVIEWJOB ASSIGNMENTALTERNATIVE BUSINESS TITLEJOB LEVELSITEGENERAL DESCRIPTIONTo plan, control and measure the companys operations, seeking opportunities to drive sales and profitability, while delivering best practice across all business functions. The Senior General Manager takes overall responsibility for all Divisions within designated remit.ON SITE DEPARTMENTManagementREPORTS TOManaging DirectorAWARDNon-AwardCLASSIFICATION-JOB REQUIREMENTSEDUCATION, CERTIFICATIONS & PROFESSIONAL MEMBERSHIPSYear 12 completionPolice CheckDrivers LicenceKNOWLEDGE REQUIREMENTSDealership OperationsMS Office SuiteFinancial, marketing and forecasting knowledgePREFERRED WORK EXPERIENCESound understanding of and previous experience in the automotive industryPrevious senior leadership experiencePERSONAL ATTRIBUTESExcellent verbal and written communication skillsPersonal presentationCommercial acumenExcellent attention to detailNegotiation and marketing skillsSound computer skillsStrong leadership abilitySCOPETYPICAL DIRECT REPORTSGeneral managersExecutive AssistantINTERNAL RELATIONSHIPSBoard MembersCMV Administration TeamEXTERNAL RELATIONSHIPSCustomersWORK ENVIRONMENTFully equipped office spaceAbility to regularly travel interstateKEY ACCOUNTABILITIES & DUTIESOPERATIONS MANAGEMENTHave ultimate oversight of business operations within your remit in accordance with company operating guidelines and ensure ethical, moral and legal standards towards customers, employees and suppliers are achieved.Ensure that appropriate processes are in place and maintained to ensure business efficiency and high levels of customer service and retention.Monitor and manage gross margin and expenses to maximise sustainable profit generation and to this end, will diligently review the Monthly Profit and Loss accounts to monitor progress and identify trends and areas requiring attention.Over and above these operational issues the role is required to take a long-term strategic approach to our franchises including actively seeking ways to grow the business either organically or through acquisition as appropriate.Ensure the achievement of market share and customer satisfaction in accordance with the franchisors requirements.Oversight of vehicle stock levels, ensuring ageing stock levels are kept within agreed limits.Oversight of spare parts inventories ensuring optimization of stock turn over whilst providing acceptable delivery times.Oversee the minimisation of stock obsolescence through regular monitoring.Take ultimate responsibility of PPS registration processes are in place to cover vehicles, stock and other assets which are under customers control or at suppliers for extended periods with your remit.Ensure you comply with all manufacturer directed educational requirements and qualifications associated with the role.LEADERSHIPGuide and support direct reports ensuring they are appropriately trained for their job function and that ongoing learning and development is available as appropriate.Drive the annual performance development review (PDR) process for direct reports in your remit, providing clear and effective performance feedback and coaching for desired behaviours.Set clear SMART goals for General Managers aligned with CMV Group organisational goals and record through Dayforce. Ensure General Managers cascade to aligned goals to departmental managersBuild and maintain strong relationships with franchise representatives.Develop strong customer relationships to ensure customer retention and the fostering of repeat business.Take ultimate responsibility for the handling of escalated customer complaints in a prompt, cost-effective and pragmatic manner, ensuring appropriate files are kept and keeping the Managing Director informed on any serious cases.Ensure that any employee matters are dealt with promptly and exhaustively by General Managers in your remit and encourage engagement with the People & Culture team as appropriate, ensuring early intervention into people related matters.Ensure all General Managers are aware of and adhere to relevant legislative requirements in regard to the performance of their roles. This would include but is not limited to, WHS Legislation, the Competition and Consumer Act (including the Australian Consumer Law), Privacy Act, Fair Work Act and Tax laws for GST and Fringe Benefits Tax.COMMUNICATIONEnsure accurate and timely reporting to Commercial Motor Vehicles Pty Ltd occurs in a timely manner.Keep the Managing Director informed of any pertinent mattersCommunicate company standards and expectations and ensure all employees represent the company in a professional and ethical manner.Regularly engage with direct reports through regular 1:1 meetings ensuring understanding and achievement of business objectives.Seek approval for any capital expenditure for the businesses in your remit.PLANNING & ORGANISINGOversee monthly P&L accounts to monitor progress and identify trends and areas requiring attention.Oversee and work with General Managers to set and achieve departmental budgets and dealership targets.HEALTH AND SAFETYEnsure all divisions in remit undertake regular WHS committee meetings and are convened with appropriate agendas and minutes of meetings.Maintain a high standard of general housekeeping throughout all dealership premises, including conduct regular inspections to all areas of the business to ensure that high standards of safety, cleanliness and appearance are upheld.Practice and promote company WHS policies and processes at all timesEnsure all incidents, injuries and near misses are reported in accordance with company policyEnsure proper oversight is in place with all vehicles in the company fleet are in safe working order, registered, insured and in a presentable condition at all times.Conduct regular inspections of the business you oversee to ensure adherence to company WHS policies and processes at all times.OTHERAny other miscellaneous duties as requiredFUNCTIONAL COMPETENCIESThe knowledge, skills and abilities that contribute to individual performancePursues purposeful activities, demonstrating values and fostering a culture of compassion, fairness and supportTRANSPARENCYIs honest and open when communicating with stakeholders about matters pertaining to the business. Admits to mistakes and works to make things right.AGILITYDemonstrates the ability to rapidly adapt to environmental and market changes in productive and cost effective ways. Reallocates resources and mitigates risks relevant to CMVs strategy.TALENT DEVELOPMENTSelects, nurtures and retains the best talent to meet current and future business needs. Closes talent gaps with the right balance of internal and external candidates.BUSINESSINSIGHTUtilises analytical skills with business knowledge to identify the drivers or root causes of problems, and is able to quantify business improvements opportunities.COMPANY VALUESGuiding our actions every daySAFETY FIRSTSafety is in our DNA. Being CMV Safe is about looking out for our own safety and well-being, and that of our team mates and our customers.CAN DOWere optimistic in our outlook, always looking for positive solutions and working hard to deliver on our promises.ASK THE QUESTIONWhy? To learn. To solve problems. To avoid assumptions. To really understand and continually improve.DO THE RIGHT THINGWe demonstrate integrity in everything we do. We owe it to ourselves, our team, our customers and our business partners to do the right thing.MUTUAL RESPECTWe value our relationships. We treat all individuals with respect, fairness, kindness and tolerance.If you have the skills and experience necessary and want to become an important part of our successful team, then please apply and submit your cover letter and resume.Current CMV employees, please apply through your internal career site. Your details will then be shared with an external recruitment agency who will be in contact.Please note: By clicking Apply now, you will be directed to the companys career site to create an account or to sign in and finalise your application. Thank you for completing this short process.CMI Toyota Group Admin, Adelaide, South Australia, Australia #J-18808-Ljbffr