Job Title

Join to apply for the Service Desk Analyst role at Grant Thornton Australia.Grant Thornton Australia is one of the world''s leading independently-owned and managed accounting, advisory, and consulting firms.Our culture is underpinned by a commitment to our clients, people, and communities, and our promise to Reach for Remarkable by providing proven expertise, principled execution, and personalized experience.We support the careers of over 1,500 remarkable people across six offices in Australia and partner firms in more than 145 markets.About This RoleWe are seeking a passionate Service Desk Analyst with excellent interpersonal skills to provide first-line support in our national Service Desk team on an 8-month part-time contract (4 days/week) based in Adelaide. This role involves supporting computer and telecommunication systems, working hands-on with the local Adelaide Digital team, and assisting fee-earning professionals and staff across our offices.Key ResponsibilitiesHandle first-level support calls, document and resolve incidents, investigate hardware/software issues, support client events, and participate in after-hours roster.Monitor and follow up on incidents and requests, communicate with stakeholders, and escalate issues as needed.Recognize recurring issues, assist in root cause analysis, and contribute to the knowledge base.Support the team flexibly, participate in rostering, and understand business priorities to ensure continuous support.Identify systematic issues, contribute to training, and present learnings to colleagues.Escalate complex problems within the Digital team and assist in their resolution.Skills & ExperienceTeam-oriented with experience providing assistance in a collaborative environment.Strong familiarity with Microsoft Windows, M365, and Copilot.Commitment to quality and excellent service.Ability to manage priorities, solve problems, meet deadlines, and maintain confidentiality.Excellent oral and written communication skills.Curiosity about system operations, troubleshooting, and correction methods.If you dont meet every requirement but believe you have unique skills to bring, we encourage you to apply.Why Join UsAt Grant Thornton, we foster a dynamic, inclusive culture that values diversity and personal growth. We offer flexible work arrangements, innovative perks like a 9-day fortnight, structured career development, and comprehensive wellbeing support.We are committed to diversity and inclusion, welcoming applications from all backgrounds, including Indigenous Australians, LGBTQI+ community members, and individuals with disabilities or neurodivergence. For support, contact our Talent Acquisition team at gttalentscouts@au.gt.com.Additional InformationPosition: Entry level, Part-time, in Information Technology, within the Accounting industry.Location: Adelaide, South Australia. #J-18808-Ljbffr