Job Title

Are you a logistics professional with strong Customer Service experience, ready to take on more responsibility and lead from the front? SEAWAY is offering an outstanding opportunity for an experienced Import Customer Service Operator looking to step into a supervisory role within our Import Sea & Air team, based in our Alexandria Office.This is a key role suited to a motivated leader and strategic thinker who thrives on managing client portfolios, improving processes, and guiding a team toward high performance. Youll play a pivotal part in shaping customer service excellence while being supported by a company that values professional growth and career progression.The RoleTake ownership of a portfolio of tier 1 accounts, acting as the main point of contact and ensuring service excellenceManage and maintain strong relationships with all clients and effectively use available resources to identify new opportunitiesSupervise day-to-day import operations, ensuring orders and documentation are handled efficiently and within complianceOversee rate checks, bookings, quotations, and data entry in CargoWiseSupport team development by mentoring and sharing best practicesChampion data integrity, timely invoicing, and accurate reportingModel high professional standards and deliver exceptional service across all client and internal interactionsAbout You To be successful in this role, you will possess the following:Freight Forwarding Experience (at least 3-4 years)Prior experience in a supervisory roleExperience in both PO & allocation managementIntermediate knowledge of CargoWise One (essential)A proactive and collaborative mindset, with natural leadership qualitiesStrong organisational skills and demonstrated ability to multitask and manage time effectivelyInnovative thinker who embraces changeAbility to self-motivate as requiredThis is a full-time position with standard office hours of 8:30am 5:00pm Monday to Friday.About UsSEAWAY is proudly Australian-owned, we specialise in all areas of supply chain management including Sea Freight, Air Freight, Road/Rail Transport, Dry/Cold Warehousing and all forms of cargo. In addition, we are the Australian agents for first class principals Hegh Autoliners, Marfret & TS Lines.SEAWAY is a progressive business with a friendly, energetic team and culture across our offices in Australia, New Zealand & China. We are focused on providing pathways for success for our 500+ team members through active management and we pride ourselves on being a welcoming, supportive and professional organisation.Joining the SEAWAY team will provide you:Collaborative and welcoming team environmentExclusive discounts at 400+ retailers including Health Insurance and Grocery storesFree onsite parkingComplimentary fresh fruit delivered each weekInternal Opportunities within the SEAWAY GroupHOW TO APPLYAll applications must include a resume and cover letter and can be sent to jobs@seaway.com.au. Applicants that we select to interview will be contacted within 2 weeks of receiving an application. Applicants that do not hear from us within this timeframe can assume their application has been unsuccessful.As part of the recruitment process, the successful candidate will be required to complete a National Police Check. Only Australian/NZ citizens and permanent residents will be considered for this position.No Agencies please. #J-18808-Ljbffr