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Job Description - Overnight Guest Service Agent (HOT0BOLZ)Job Number: HOT0BOLZWork Location: Hilton Melbourne Little Queen Street, 18 Little Queen Street, Melbourne 3000About Hilton Melbourne Little Queen StreetHilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym, and meeting & event spaces.About the roleAs an Overnight Guest Service Agent, you will review financial reports, investigate anomalies, and report any discrepancies to the Front Office Manager, Night Manager, and Finance team. You will also review daily revenues against guest receipts and reports, investigating any anomalies. This role includes hotel reception duties, such as guest service, check-in/out, and assisting with guest inquiries. Specific responsibilities include:Greeting guests upon arrival and checking them in/out, ensuring all paperwork is completed accuratelyBalancing daily revenue and expense transactions, including cashiers checks, credit cards, debit cards, and other paymentsAssisting with night audit duties, such as reconciling accounts receivable, posting charges, and verifying billing accuracySupporting the manager on duty during emergency situationsWhat are we looking for?Previous experience in a customer service role; hotel or accounting experience is highly regardedPride in ensuring work accuracy and encouraging the same standard among team membersComputer literacy, with intermediate to advanced knowledge of Microsoft ExcelAbility to work on a rotating rosterProven problem-solving and conflict resolution skills; ability to work efficiently under pressureWell-presented, organized, and calm personalityWhat will it be like to work for Hilton?At Hilton, we recognize that our team members are the key to our success. We are committed to providing a workplace where you can thrive and prioritize what matters most. Hilton has consistently ranked as a top hospitality employer in Australia and globally. Benefits include:Worldwide travel discounts for you, your friends, and familyAccess to growth and development programs from top providers like Harvard University and LinkedIn LearningA culture that promotes personal wellbeing, with free Employee Assistance Programs for mental and physical health support #J-18808-Ljbffr