Job Title

Add expected salary to your profile for insightsCLLIX Apartments & Hotels manages approximately 3,000 self-contained and contemporary strata-titled apartments. CLLIX currently has an extensive portfolio across Queensland, Victoria and Adelaide with more growth set to occur in 2024 and beyond.CLLIX Apartments & Hotels providesmodern and contemporary self-contained apartments across Australia. Providingservice excellence is our priority, ensuring our guests and residents alike receive a positive experience.We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution.Job Description:Guest Services & Communication:Greet, assist, and engage with guests, residents, and staff across all properties, ensuring a welcoming and positive experience.Manage check-ins, check-outs, reservations, and general inquiries via phone, email, or in-person, providing timely and professional service.Address guest requests, provide recommendations, upsell services, and ensure their needs are met promptly, aiming for 100% satisfaction.Proactively share guest feedback with management, identifying areas for improvement.As a roving guest service agent, this role will involve working across three different properties of the company within Melbournes CBD, providing flexible support across departments when necessary.Assist residents with concierge-style services, such as arranging parcel deliveries, booking common area reservations, coordinating repairs, and organising building events.Ensure a high standard of service is maintained to enhance the resident experience.Security & Safety:Monitor the premises to ensure the safety and security of guests, residents, staff, and property, conducting regular security rounds.Respond promptly to emergencies and be well-versed in emergency protocols, including fire safety and medical situations.Room Inspections & Maintenance:Conduct room inspections to ensure they are in optimal condition, addressing any housekeeping or maintenance needs swiftly.Report maintenance issues and follow up to ensure timely resolution.Process payments accurately, including credit card transactions, and maintain up-to-date financial records.Document guest interactions, incidents, and maintenance concerns, ensuring seamless communication to the morning shift for continuity of service.Desired Skills and Experience:6 Months'' experience as a Guest Service Agent or receptionist in a hotel is desirable but not essential.Exceptional customer service skills, communication, and time management skillsA friendly and outgoing personalityProven ability to work unsupervised.Flexibility to work weekends and evening shifts including public holidays.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Are you legally entitled to work in Australia? Please detail your minimum salary expectations (excluding super): What is the notice period for your current employment? What motivated you to apply for this position? What relevant skills and experience would you bring to this role? Are you available to work in line with the advertised hours? Do you have any medical conditions or pre-existing injuries that could prevent you from performing the inherent requirements of the job you are applying for? Are you over the age of eighteen (18 or over)?Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr