Job Title

Client Services Manager - Entertainment IndustryWant to work with some of the most exciting artists in Australia? Have a passion for music? Look no further!A Bit About UsWhite Sky was established in 2002 and has since blossomed into Australia''s premier music accounting firm. For over two decades, we have set the industry standard, partnering with the nation''s biggest entertainment stars, both on stage and behind the scenes.At White Sky, we pride ourselves on our vibrant and friendly atmosphere, making it a place where people genuinely love to work. Our strong emphasis on teamwork has cultivated a culture of dedication and fun, where everyone is committed to delivering top-notch service while enjoying every moment of the journey!On Wednesday 26th February White Sky became part of BlueRock! Like White Sky, BlueRock is tech-enabled, entrepreneurial and here to help clients focus on what they love.The synergies dont stop there. With White Sky as part of BlueRock, were improving our service offerings. White Sky clients now have access to a broader range of services, including tax advisory, insurance, legal, and private wealth advisory with brand and marketing support, all under one roof.About The RoleWe are seeking a highly motivated and experienced Client Services Manager to join our team. In this role, you are the conduit between the managers and clients, managing and building relationships with our awesome client book! You will work closely with various departments to deliver outstanding results and exceed client expectations.Key Responsibilities:Oversee the entire client journey with White Sky.Having a great understanding of client needs to provide unique and tailored solutionsCollaborate across internal teams to deliver excellent client serviceStay ahead of the curve! We identify and solve problems before they arise!Prepare and generate reports for internal partiesManaging the workflows and performance of on and offshore team membersOwning the liaison and management of ATO dealing for clientsMonitoring all client deadlines and ensuring prompt serviceKeeping in regular contact with clients through all mediums, addressing any client concerns or issues.Maintain all physical and digital recordsAssist with managing the firms Governance, Risk and Compliance strategySupport team members with various ad-hoc tasks as neededWhat Were Looking for in a Candidate:Experience as a Client Services Manager or similar role in areas of accounting and business servicesExcellent communication and interpersonal skillsStrong problem-solving abilities - be creative!Someone with a results-driven work ethic who values getting things right.Ability to manage multiple clients and projects simultaneouslyProficiency in ATO portal, CRM software and Microsoft Office SuiteSound knowledge in administrative processes and regulations in the accounting industry.Experience using cloud accounting software packages such as XeroAny music/creative industry knowledge (or interest in music) is also highly valued!Our people love to work for us, heres why!We believe in work-life integration this approach allows our people to find the balance that works best for them, accommodating their individual needs and day-to-day flexibility whilst also recognising the value of connecting in our amazing office. Free weekly lunches in some great venues in the CBD!Awesome social events (including a social club winery tours to museum tours), and an amazing headquarters in the CBD.Access to 24/7 wellbeing, medical and safety support through our partner Sonder.Receive mentoring and coaching from industry leadersWe are known for creating plenty of opportunities for growth and promotion.A fantastic Leadership team that focuses on you, your career goals, and work expectations to ensure you''re always feeling valued and fulfilledPlease provide a cover letter telling us why you are the perfect fit for this role and what you can bring to the White Sky team.How to apply:If this sounds like you, then please click on the "Apply" button and follow the prompts. If you think you have what it takes, but dont necessarily meet every single point on the job description please still apply. Wed love to see if you could be a great fit and we can''t wait to meet you!For any questions regarding this opportunity or if you require adjustments to participate in the recruitment process, please reach out to john.ohare@thebluerock.com.au or lee.kelly@thebluerock.com.au.Please be advised that White Sky or any of its related or controlled entities do not accept unsolicited contact or resumes from Recruitment Agencies.Even in 2025, it needs to be said, White Sky is a workplace committed to equal employment opportunities regardless of age, citizenship, colour, disability, gender and gender identity, marital status, nationality, race, sexual orientation, or veteran status. #J-18808-Ljbffr