Join to apply for the Senior Client Services Officer role at Workplace Injury Commission.Get AI-powered advice on this job and more exclusive features.LocationMelbourneBenefitsEnjoy rewarding work, a respectful culture, and the support you need to thriveCompetitive remuneration, flexibility including hybrid WFH options, and excellent benefitsSupport injured Victorians as part of a key team roleAbout WICThe Workplace Injury Commission (WIC) is a Victorian Government statutory authority dedicated to helping injured workers and employers resolve disputes and move forward.Role OverviewThe Senior Client Services Officer provides technical expertise, supports the Client Services Team, and acts as an escalation point for complex cases. Responsibilities include managing conciliation applications, providing customer service, and supporting administrative functions, all aligned with WIC''s customer service focus.Candidate ProfileExperience in client service, especially with vulnerable populationsKnowledge of the Accident Compensation Act 1985 and Workplace Injury Rehabilitation and Compensation Act 2013Strong interpersonal skills and ability to foster stakeholder relationshipsAdaptability and openness to change, including embracing new technologiesProactive leadership and initiativeBenefits and CultureCompetitive salary plus allowances and reimbursementsFlexible leave arrangementsAccess to mental health and wellbeing programsSupportive leadership and professional development opportunitiesApplication ProcessTo apply, submit your resume and cover letter via the provided link by midnight, Tuesday 27th May 2025. Early reviews may occur, and interviews could be scheduled before the deadline.WIC is an Equal Opportunity Employer valuing diversity. Assistance or adjustments during the application process can be arranged by contacting careers@wic.vic.gov.au. Applicants must have the right to work in Australia and undergo a National Police Check. Proof of COVID-19 vaccination or exemption is required prior to employment. #J-18808-Ljbffr
Job Title
Senior Client Services Officer