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Join to apply for the Customer Service Specialist role at Dicker Data15 hours ago Be among the first 25 applicantsJoin to apply for the Customer Service Specialist role at Dicker DataGet AI-powered advice on this job and more exclusive features.Founded in 1978, Dicker Data is Australias leading locally owned and operated distributor of ICT hardware, software, cloud and IoT solutions for over 10,000 reseller partners across Australia and NZ.An ASX listed (ASX: DDR) company, we are recognised in the industry for our award-winning record of gender equality, diversity and inclusion and we pride ourselves on building sustainable business practices. We understand the importance of hiring the right people to build successful teams, and of supporting our people to reach their full potential in every aspect of work and life.Our VisionTo inspire, educate and enable Australian technology resellers to achieve their full potential through the delivery of unparalleled service, technology and logistics.Our ValuesAt Dicker Data, we pride ourselves on our family centric culture. Our people band together for a common goal, willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success:AgileSolution focusedRespect for all peopleIntegrity in the way we operateAbout YouAs the first point of contact for Dicker Data, you will have strong customer service skills to ensure sales-related enquiries and issues from our customers are addressed professionally and with care. You are driven and thrive in a fast-paced environment where you can demonstrate your desire to help people. Bring your administrative experience and organisational skills to this dynamic and fun team.What you will do in the roleManage inbound phone calls and direct them to the relevant team/person when required.Assist with basic product price and stock availability enquiries.Trouble-shoot and resolve order-related queries with deliveries, ETAs, and freight etc.Assist with order entry as required.Assist with order management administration including customer payments, following up credit holds and post-sales activities.Manage the Customer Service inbox.Lead by example and assist other team members where required.Take all reasonably practicable steps to maintain the health and safety of yourself and others, and to minimize risks.Follow Dicker Datas policies, procedures, and reasonable instructions always.What you will need to succeed in the roleExcellent customer service skills, with the ability to deliver the right outcomeClear, concise and confident written and verbal communicationStrong organisational and prioritisation skills and the ability to multitaskYou enjoy working in a fast paced environmentStrong attention to detail, you understand customers needs and requirementsYou like problem solvingAbility to work well in a team and autonomouslyYou have an interest in technology and salesA highly competitive salary package depending upon experienceHybrid work model with two WFH days per week for flexibilityStaff only on-site gym & weekly corporate fitness classesA selection of freshly prepared lunch options provided dailyFree on-site parking and electric parking stationsA relaxed, modern office setting with smart casual dressAccess to discounted banking, superannuation and health insurance offers via our corporate partnersCompany paid parental leave schemeEmployee Assistance ProgramOn site school holiday program for children of Dicker Data staffOnly those with the legal right to work in Australia may apply for this position.Only short-listed candidates will be contacted.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Dicker Data by 2xGet notified about new Customer Service Specialist jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 4 days agoCustomer Service Representative (Friday 9am - 4pm, Saturday & Sunday 1:30pm - 10:00pm, Monday 12:00pm - 7:00pm)Sydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 6 days agoMascot, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 days agoMarket Street, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 3 days agoQueens Park, New South Wales, Australia 1 week agoCasual Customer Service Representative @ SpriggySydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 5 days agoNewington, New South Wales, Australia 15 hours agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 days agoBurwood, New South Wales, Australia 3 days agoMarsden Park, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 15 hours agoHarris Park, New South Wales, Australia 3 days agoMerrylands, New South Wales, Australia 3 days agoSydney, New South Wales, Australia A$80,000.00-A$95,000.00 2 days agoParramatta, New South Wales, Australia 6 days agoWere unlocking community knowledge in a new way. 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