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Join to apply for the Account Specialist | Core role at SalesforceJoin to apply for the Account Specialist | Core role at SalesforceGet AI-powered advice on this job and more exclusive features.To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceWere Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good youve come to the right place.At Salesforce, we understand the challenges facing small businesses. Thats why we are so passionate about helping small businesses succeed. The Salesforce Small Business Account Specialist will ensure our prospective and current customers have an exceptional experience that reflects our level of dedication to making them successful.In this role, you will leverage multiple sources of information to stay current on product features, technology changes, and events that affect customers. As a driver of a new sales model, our Account Specialists are very important to our success. Youll provide an outstanding customer experience as a trusted advisor by understanding business needs, identifying solutions that map to those needs, and preparing contract proposals. Youll also drive online sales and educate customers on self-service resources.This is a fast-paced, performance-based environment where customer interactions may be supervised, recorded, and assessed. Account Specialists are measured based on revenue attainment and customer satisfaction surveys in addition to other performance-based metrics.ResponsibilitiesEngage with prospective and current customers to qualify product fit via multiple channelsUnderstand the prospects business needs, challenges, and the outcomes they are looking to achieve to act as a trusted advisor and provide best practicesConsistently work towards our goal of increasing our customer satisfaction level and providing an exceptional customer experienceBecome a Salesforce product expert to articulate feature functionality and how it maps to customer needsPresent and demo business value of various products to customers clearly and confidently, tailoring individual demos to their needsAct as the frontline for technical issues and route to Support when appropriateHandle initial billing and licensing questions and issues and raise as appropriatePartner with existing distribution teams efficiently to ensure customer success pre and post saleIdentify and make recommendations to drive improvements across product and processField, address, and detail inbound inquiries from customers via telephone, chat, cases, and emailEnsure customers adopt and drive maximum value during the trial and onboarding phaseNegotiate contract terms and assist customers with online purchases, contract restructures, and contract modificationsHelp contribute to our team goals of driving time to valueActively take part in specialised projectsRedirect and raise technical and billing inquiries as neededBe innovative and identify and make recommendations to drive improvements across product and processRecord customer interactions in Salesforce CRM softwareContribute to the high performing cultureQualificationsA willingness and ability to "dive right in", self-learn, be effective, make a difference and retain product knowledgeDetermination to meet and exceed sales and customer satisfaction goals month over monthBasic troubleshooting skills, perseverance, empathy, and persistenceCommunicate and empathize with all levels of customers, executives, end users, and developersEffectively multi-task and balance prioritiesTop-notch written and verbal skillsEnglish requiredAbility to thrive in ambiguity and work in a fast-paced, changing environmentEffective time-management skillsFlexibility to support multiple customer service channels and deliver effective resolutionsDemonstrates high degree of determination and accountabilitySales or relevant customer-facing experienceCRM experience is a plusAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace thats inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesSoftware Development, IT Services and IT Consulting, and Technology, Information and InternetReferrals increase your chances of interviewing at Salesforce by 2xGet notified about new Account Specialist jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 6 days agoAccount Manager - Small and Medium Business, AUNZSydney, New South Wales, Australia 20 hours agoSydney, New South Wales, Australia A$200,000.00-A$250,000.00 1 month agoSenior Account Manager, Mid-Market SalesSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 days agoKey Account Manager - $100k - $120k + Super + Car + BonusesBlacktown, New South Wales, Australia A$100,000.00-A$120,000.00 6 days agoAssistant Account Executive - Full Time - Sydney CBD LocationMillers Point, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 day agoMacquarie Park, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoAssociate Mid-Market Account Executive Sub 100Sydney, New South Wales, Australia 3 weeks agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSilverwater, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 6 days agoPymble, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 6 hours agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia A$90,000.00-A$100,000.00 2 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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