Job Title

Responsible for facilitating online and telephone interactions with both external and internal customers within the Special Services, encompassing quoting, booking, and addressing inquiries while prioritizing customer retention and satisfaction. Engage in online and telephone communication with both external and internal customers within the Special Services Domestic area. Provide quotes, handle bookings, and address queries from customers regarding special services. Focus on customer retention and satisfaction by addressing their needs and concerns promptly and effectively. Coordinate and execute operational tasks to ensure smooth service delivery. Adhere to standard operating procedures for each product to maintain consistency and quality. Work towards achieving gross margin growth and job conversion targets. Ensure compliance with company policies and procedures in all aspects of service delivery. Manage vendor invoice accruals and ensure compliance with weekly billing requirements.Minimum Education: Diploma''s degree or equivalentMinimum Experience:For Associate level, no prior experience is requiredFor Standard level, at least two (2) years of relevant work experienceFor Senior level, three (3) years of relevant work experienceKnowledge, Skills and Abilities:Strong in written & verbal communicationPlanning & Organizing SkillsInterpersonal SkillsJudgement & Decision Making SkillsStrong interpersonal and problem-solving skillsPreferred Qualifications:Pay Transparency:Pay:Additional Details: Deliver meaningful and unique solutions that make a difference in peoples lives and the communityFederal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.Applicants have rights under Federal Employment Laws:Know Your RightsPay TransparencyFamily and Medical Leave Act (FMLA)Employee Polygraph Protection ActE-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:E-Verify Notice (bilingual)Right to Work Notice (English) / (Spanish) #J-18808-Ljbffr