Job Title

Are you passionate about renewable energy and eager to make a positive impact and generate change? Do you thrive in a supportive and collaborative work environment where your contributions are valued and recognised? If so, we have the perfect opportunity for you!About Diamond Energy, An Energy Bay BrandEnergy Bay is rapidly expanding along the renewable energy value chain and across multiple geographies, with the goal of decarbonising industry.Established in 2016, Energy Bay offers specialised distributed renewable energy solutions to facilitate enterprise customers and property landlords through the energy transition. Founded on the values of innovation, value creation and social responsibility, Energy Bay is backed by impact capital from Australias largest private financial sponsors, including Grok Ventures, Soletto and Skip Capital.An exciting opportunity (Full-time role) has arisen in the Customer Service team as Communications & Digital Officer at Diamond Energy, an Energy Bay brand.Diamond Energy prides itself as a leading renewable energy, electricity retailer that has earned a CHOICE recommendation in 2023! We are dedicated to providing sustainable and clean energy solutions to our customers. As a growing company with big dreams, we offer an exceptional working environment where you can expand your experience and be part of a meaningful mission to create a greener and cleaner future.We are looking for a talented and hands-on Communications & Digital Officer, who are passionate about renewable energy to join our dynamic markets team. This role provides a unique opportunity to learn the ins and outs of the renewable energy market by supporting the team with an array of marketing and communications program and adding value to our clients and ensuring their satisfaction with our services. The successful candidate will possess excellent digital and communication skills, attention to detail, and the ability to work autonomously but also in a close-knit team.To learn more about Diamond Energy, please visit Bay CultureEnergy Bay has a distinctly unique, transparent, and constructive company culture. We are a team focused on maximising the scale and impact we create in the energy transition. We are seeking to build on our existing culture and create a diverse team with wide range personal and professional experience, with a long-term focus on execution and the highest standards of delivery.Our Vision: Generating ChangeOur Mission: Your partner in delivering decentralised net zero energy solutionsOur Values: Zero Harm | Enduring Solutions |Customer Driven |Trusted PartnerAs a Communications & Digital Officer with Diamond Energy you will be responsible for:Design and update marketing and product collateralincluding email templates, Canva and Adobe Suite assets, and pricing materialsusing approved content and in alignment with regulatory and brand standards.Update website and customer related content (including CRM workflows, HTML/CSS content) to support campaigns and ongoing improvements identified in customer communications and automationsMaintain website content and CRM/product collateral, including adherence to document control requirements such as register updates, version tracking, and controlled CRM email content management.Manage customer communication templates, including the creation and modification of billing reports and formatsImplement and manage CRM workflows to support customer touchpoints for Embedded Network (EN) customersTest and implement CRM process enhancements, ensuring changes support regulatory compliance and customer service excellence.Maintain and update online forms and digital communication channels, ensuring accuracy, usability, and compliance with relevant energy industry regulations.Monitor digital platform activity to track engagement and identify areas for improvement.Collect and analyse digital platform data to inform decision-making, support process improvements, and ensure adherence to regulatory obligations.Implement content updates and general website updates as requiredYou Will Be Successful In The Role If YouTertiary background with a discipline that support customer communications, and digital content creation.Excellent verbal and written communications skills and active listening skills.Initiative, accuracy, attention-to-detail and outcome-focused.Ability to priorities workload and multi-task and follow through on commitments.Previous exposure to customer service will be considered highly.Use of programming language SQL and Python is highly desirable.General IT skills including working knowledge of Excel, Outlook and CRM systems.Ability to work as part of a close-knit team in a dynamic and growing business with a strong interest in renewable energy.Proficiency with data management softwares, programming languages (e.g., SQL), and Excel.Process oriented & outcome focused.Positive, enthusiastic attitude and ability to work well in a team environment.Interested in learning and progressing in a growing business.Youll Love Working Here BecauseWe believe in responsibility and reward you for taking initiativeWere a successful, fast-growing company with an entrepreneurial vibeWe love to promote internally and offer development opportunitiesComprehensive training and mentorship from experienced professionalsNew office location, with stunning panoramic views, close to Burnley train stationWe have a great work culture, come and join our team!By joining our team, you''ll be contributing to supporting renewable energy. Your work as a Communications & Digital Officer will directly impact our ability to help our customers live greener and cleaner.Diamond Energy prides itself on being a diverse and an equal employment opportunity employer. #J-18808-Ljbffr