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Company DescriptionOur mission at Novotel York Centre is to create memorable moments for our guests by connecting hearts from arrival to farewell.Whether it''s a job, a career, or a calling whatever brings you here, we have something for you!We believe it''s as important for you to enjoy your time at the hotel as it is for our guests. We want you to feel welcome so that you can welcome others. We value you and want to give you every opportunity to grow, both professionally and personally.Our hotel features 146 bedrooms, 6 meeting rooms, a restaurant & bar, and soon-to-open swimming pool and sauna.Join us at Accor, where life pulses with passion!As pioneers in responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. Each brand has its own personality, allowing you to truly find yourself, but all share a common ambition: to keep innovating and challenging the status quo.By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be truly yourself. It will be a supportive place to grow, to fulfill yourself, discover other professions, and pursue career opportunities in your hotel, in other hospitality environments, in your country, or anywhere in the world!You will enjoy exclusive benefits specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you do with us, regardless of your profession, will offer a deep sense of meaning, creating lasting, memorable, and impactful experiences for your customers, colleagues, and the planet.Hospitality is a work of heart. Join us and become a Heartist.Job DescriptionTo promote a helpful and professional image to the customer with full cooperation when requiring assistance, ensuring a prompt, caring, and helpful attitude.To anticipate and strive to meet the customers needs whenever possible to enhance service quality and customer satisfaction.To cooperate fully with any employees requiring assistance in a prompt, caring, and helpful manner. To be flexible in assisting around the hotel in response to business and customer needs.To maintain regular and effective communication with the team and attend hotel meetings when required.To manage recruitment, schedule planning, departmental orientation, and training of employees.To assist in creating an environment that promotes employee morale and encourages growth.To deliver departmental service standards aligned with ACCOR Brand Standards.To help control operating costs within the standards set by the Rooms Division Manager.To identify and report hazards and maintenance requirements, following through with other department heads to ensure no defects.To comply with statutory and legal requirements for fire, health, and safety within your department, ensuring team awareness and compliance.To communicate the importance of meeting customer and regulatory needs to employees.To ensure the availability of resources to carry out all tasks.To determine customer requirements and ensure they are met.To promote awareness of customer requirements throughout the organization.To define and communicate responsibilities and authorities within the organization.To establish effective communication processes.To identify necessary employee competencies and provide training or other actions to satisfy these needs.To ensure employees understand the relevance and importance of their activities and how they contribute to department objectives.To understand and be aware of all fire and safety procedures.AdministrationTo complete all department reports and correspondence punctually and accurately.To control keys allocated to the housekeeping department properly.To handle and control lost and found items appropriately.To requisition and control supplies effectively.To assign work effectively to housekeeping employees.To control linen through receiving, recording, and storage, with regular inventories and loss analysis.OperationalTo supervise and ensure all housekeeping services are available and performed efficiently and courteously, following the department operations manual.To liaise with laundry and technical services to ensure smooth linen supply and repair work.To coordinate with the Front Office on guest check-ins, checkouts, room assignments, and rooming lists.To conduct periodic inspections of hotel areas to check cleaning standards.To ensure proper ordering, handling, and storage of cleaning and guest supplies.To ensure all rooms are checked for 100% readiness prior to guest arrival.To enforce safety, emergency, and fire prevention regulations strictly.To arrange and maintain flowers and plants in guest rooms and public areas.To conduct regular housekeeping meetings to inform employees of policies, procedures, events, improvement plans, and guest feedback.To utilize the guest history system fully.FinancialTo assist in preparing the departments budget.To ensure departmental operations stay within budget and costs are controlled.To maintain sufficient staffing and competence levels to meet organizational and customer needs.Talent and CultureTo ensure punctuality and proper uniform and badge wearing by all employees.To contribute to building an efficient team by supporting employee welfare, safety, training, and development.To conduct performance evaluations and reviews regularly.To monitor Trust You results and maintain positive guest feedback.To develop training plans to enhance employee performance and motivation.To ensure all employees understand and adhere to hotel policies and procedures.Training & QualityTo keep records of education, training, skills, and experience.To provide coaching, counseling, and discipline to ensure employee capability.To control forms and records according to hotel and brand standards.QualificationsPrevious experience as Head Housekeeper in a similar-sized propertyKnowledge of hotel PMS system, Microsoft Office, and office equipmentAttention to detail, speed, and accuracy in dutiesExcellent written and oral communication skillsOutstanding guest service skillsGuest-oriented, enthusiastic, vibrant personalityHands-on approachComposure in stressful, high-pressure situationsProfessional manner with guests and employeesGood listener and follow instructionsTeam playerEducation - Experience:Excellent English communication skillsExperience in a comparable environmentExperience in a union environment preferredAdditional InformationBenefits:- Training and development programs- Discount card for Accor hotels worldwide- Complimentary stays in UK hotels (subject to T&C)- Meals on duty- Uniforms- Employee advisory services- Discounts with partners like Europcar, Merlin Entertainment, etc.Why Accor? Unleash Your Potential!Join a global leader and a canvas for your individuality. Your journey is uniquely yours, filled with purpose and growth. Embrace the extraordinary, shape your future, and explore opportunities with us.Discover possibilities, contribute to a better world, and challenge the status quo. Your adventure starts here: Explore OpportunitiesWe celebrate diversity and inclusion, welcoming everyone and respecting differences. Let us know if you have specific needs during the application process.By applying, you agree that Accor UK processes your personal data in accordance with applicable laws. Details are available in our Employee Privacy Policy. #J-18808-Ljbffr