Job Title

Join to apply for the Customer Contact Centre Coordinator role at Indigenous Business Australia.Get AI-powered advice on this job and more exclusive features.Indigenous Business Australia provided pay rangeThis range is provided by Indigenous Business Australia. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$103,843.00/yr - A$115,131.00/yrEmployment type: Full-time OngoingLocation: Brisbane, Sydney or CanberraWant to work with an organisation that drives financial inclusion and economic empowerment with Aboriginal and Torres Strait Islander people? Well, we''ve got just the job for you...Indigenous Business Australia (IBA) partners and invests with Aboriginal and Torres Strait Islander people who want to own their future. We go further than providing money; we invest in people, places, and ideas that are ready. We help make them real. Were deeply invested in the financial success and economic independence of Indigenous Australians. Its why we exist.We provide a range of services for Indigenous Australians to create wealth and assets, take up investment opportunities, create business enterprises that provide additional employment, and purchase homes. We achieve these outcomes by applying a commercial focus and building mutually respectful and productive partnerships with Indigenous Australians, government, non-government, and private sector organisations.Our staff are invested, informed, responsive, respectful, and connected.Want to know more? Read about the stories that make up IBA here.About the roleWe are looking for someone to effectively and efficiently manage and coordinate the services within our Customer Contact Centre. You will manage inbound telephone calls and online web-based enquiries, assign, allocate, and monitor workload, coach and support Support Officers based on customer lifecycle stages and segment needs. You will work closely with the Team Leader Service and Support to ensure seamless collaboration, service continuity, and operational alignment across customer engagement, support delivery, and internal coordination. You will also assist in managing workflow across cross-functional teams and action service requests when required.What youll bring to the teamExcellent verbal and written communication skillsExceptional customer serviceProven coaching and leadership experienceHigh attention to detailAbility to multi-task and manage time effectivelyHigh empathy, professionalism, and resilienceWhat you will get in returnA values-based organisation that drives financial inclusion and economic empowerment with Aboriginal and Torres Strait Islander people.15.4% employer contribution to superannuation.Access to Salary Packaging under not-for-profit status.4 weeks annual leave, with options for half pay annual leave and purchased leave.Christmas shutdown without leave deduction.18 days personal/carers leave.Cultural CapabilityAwareness and understanding of Aboriginal and/or Torres Strait Islander societies and culture.Ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander staff.Want to know more about IBA? Visit www.iba.gov.au.Location: Brisbane, Sydney, or CanberraSeniority levelNot ApplicableEmployment typeFull-timeJob functionCustomer Service and FinanceIndustriesFinancial Services and Telephone Call Centers #J-18808-Ljbffr