Job Title

Established in 1915, Haighs Chocolates is the oldest family-owned chocolate maker in Australia. Run by fourth generation Haighs family, we employ over 950 people across 21 retail stores currently located in Adelaide, Melbourne, Sydney and Canberra, as well as online, plus two factories and head office. Using only the finest and freshest ingredients, Haighs prides itself on being a chocolate bean to bar specialist, committed to the art of premium chocolate making. Haighs roast their own cocoa beans, ethically sourced from plantations around the world, to create a unique blend of premium milk and dark chocolate. Through meticulous artisan skills that include handmade chocolate creation and finishing, combined with advanced manufacturing equipment and techniques, Haighs creates exquisite chocolates that look and taste delicious.Support retail excellence from behind the scenes as part of our Sales Optimisation Team! This is a full-time, 12-month fixed-term contract based at our Head Office in Parkside, reporting to the Sales Optimisation Manager. While the role is full-time, we may consider 0.8 FTE for the right candidate.In this role, youll support the Retail team through accurate reporting, operational administration, and system maintenance. Youll analyse sales data, investigate errors, assist with stock claims, and help our stores deliver exceptional customer experiences.Your key responsibilities include:Sales and stock reporting using POS (Square) and ERP (QAD) systems.Investigating payment and charge discrepancies.Supporting weekly forecasting and KPI tracking.Assisting with stocktake processes.Managing store requests, including CCTV footage and POS support.Identifying and suggesting process improvements.Providing backup support for the Inventory Specialist and Sales Data Analyst within the Sales Optimisation Team.What youll bring:Experience in an administrative or retail support role.Strong attention to detail and ability to manage multiple priorities.Proficiency in Microsoft Office, particularly Excel and PowerPoint.Confidence with office systems; familiarity with POS or ERP platforms is a plus.A positive, collaborative mindset and strong communication skills.Ability to stay calm and focused during busy retail periods (like Easter and Christmas).A certificate in Administration, Business, or a related field is desirable.Why youll love it here:Work with a passionate and collaborative team who care about what they do.Be part of a business that values trust, determination, and contribution - and has fun along the way.Theres always chocolate on hand when the afternoon slump hits!Haigh''s believes that by valuing differences in backgrounds, cultures, abilities and experiences, that our work environment will be free from bias and prejudice. We are committed to making reasonable adjustments for those with disability to provide a positive barrier-free recruitment process and supportive workplace.Digits only or add + for international numbersStreet *Street Cont.City, Town or Suburb *Postcode or Zipcode *Country *State, Region or Province *LinkedIn URL(Please click on your profile and copy the URL from your profile page.)QuestionsWhich of the following statements best describes your right to work in Australia? *I am an Australian or NZ Citizen/ResidentI have temporary work rights with no restrictionsI have temporary work rights with restrictionsI require sponsorship to work for a new employerHave you worked for Haigh''s before? *I have never worked for Haigh''sI currently work for Haigh''sI have worked for Haigh''s in the pastI have worked for Haigh''s through an agencyDo you acknowledge that this role is a 12-month fixed-term contract? *YesNoWere keen to know what attracted you to our Retail Operations Assistant role. Wed love to hear your genuine thoughts in your own words, no need for AI-generated responses. *Which of the following skills or experience areas do you hold? (Select all that apply) *Experience in an administrative or retail support roleExperience with POS systems (e.g. Square)Proficiency in Microsoft Excel (e.g. creating reports, using formulas, data analysis)Experience investigating payment or stock discrepanciesExperience supporting stocktake or inventory processesFamiliarity with analysing sales or KPI dataExperience supporting teams remotely (e.g. via phone, email, or system support)A certificate or qualification in Administration, Business, or a related fieldHaigh''s has a commitment to supporting people with disability. Do you require any support or reasonable adjustments to participate in an interview with us? If yes, please provide further details, including if you wish to be contacted so we can assist.Are you linked to a Disability Employment Service Provider? If yes, please provide contact details. We may contact your provider to support your application further.Please provide us your salary expectations per annum (excluding superannuation). *If you had the chance to ask one question about the role or Haigh''s Chocolates, what would you want to know? *Your IP address (18.68.29.80) has been logged. 431 Hits. #J-18808-Ljbffr