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Add expected salary to your profile for insightsOur Client is the fastest growing major Motor and Home insurer in Australia. Were thrilled to partner with this Australian owned insurance giant who are looking foran experienced Frontline Claims Manager to lead a high-volume claims contact centre team managing the end-to-end customer journey.Youll guide 45 team leaders overseeing approximately 200 consultants who handle claims from first lodgement through to completion. This is a hands-on leadership role, ideal for someone who thrives in fast-paced, customer-centric environments and is ready to grow into a more senior position over time.What youll be doing:Lead and develop a team of frontline leaders and their claims consultantsDrive energy, engagement, and capability across the contact centre floorImprove operational consistency and uplift leadership capability across the functionSupport continuous change in a high-growth, low-tenure environmentBalance people leadership with commercial insight and performance outcomesWhat were looking for:Strong leadership background managing large customer service or claims teamsAbility to lead through change and motivate diverse teams in high-pressure environmentsProven ability to mentor emerging leaders and drive capability upliftStrong commercial acumen, systems thinking, and problem-solving skillsHigh emotional intelligence and a lead from the floor servant-leadership styleWhy this role?Make a real impact in a high-volume, high-growth environmentBuild team capability and step into a senior leadership career pathwayBring your leadership strengths no insurance experience requiredAs an employer of choice in this space, we are offering a competitive salary, targeted training & professional development, and career progression. The Employee Benefits are second to none...Client PerksExtra leave- Enjoy additional leave days on us! Youll receive a paid ME day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.Paid parental leave- We support our new parents with paid parental leave and other benefits.Workplace giving- If youre passionate about a cause, then we are too we offer workplace giving and well dollar match your donations to registered charities.Development opportunities- Were championing your development with internal programs and access to a wide range of online courses.Employee discounts- Youll receive discounts on insurance products.Reward and recognition- We reward high performance with employee recognition, reward and incentive schemes.Employee Assistance Program We care about our people and offer an Employee Assistance Program (EAP) which provides professional counselling for employees and their immediate familiesGenuine Work/Life balance We understand the importance of providing our Motor Assessors flexible working arrangements. An autonomous role where you can enjoy a genuine work/life balance.Get social- Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.This is a genuine career opportunity on offer so do not hesitate. Apply now by following the links below, please ensure to attach your resume in MS Word format & we will be in touch shortly! For a confidential discussion please contact Nicki at nicki@hinchen.com.auHinchen Recruitment Group are a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality and valued service. One that is respectful to all and is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority.Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elders past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years'' experience do you have as a Contact Centre Manager? How many years of people management experience do you have? What''s your expected annual base salary? How much notice are you required to give your current employer?What can I earn as a Contact Centre Manager #J-18808-Ljbffr