Job Title

Operations Command Centre Engineer role in Melbourne, ensuring Vocus Networks'' operations and customer service excellence.Your RoleKey responsibilities include:Operation and maintenance of Vocus Networks and facilities.Managing wholesale and retail service provider customer interactions.Monitoring, logging, diagnosing, and resolving tickets.Meeting KPI/OLA and service level requirements.Working in a 24/7 rotating shift roster.Resolving technical issues in a Tier 2 environment.Supporting team management during outages.Promoting a culture of inclusion and open communication.Collaborating with field teams to meet customer needs.About YouThe ideal candidate will have:Knowledge of telecoms operational environment and IT.A degree in Computer Networking Engineering.Ability to work independently and manage relationships.Skills to prioritize workload in a complex environment.Capability to manage fluctuating workloads and meet deadlines.Dynamic response to strategic and tactical management needs.Australian citizenship for NV1 Baseline Clearance.Compensation & BenefitsDiverse and dynamic teams with an inclusive culture.Discounts on power, gas, mobile, and internet services.Competitive leave benefits, including anniversary and parental leave.Fifth week of annual leave after five years of service.Discounts at over 400 retailers.Training & DevelopmentSupportive career development plans with ongoing training and study assistance programs.Career ProgressionOpportunities to lead and inspire teams, work on future-shaping projects, and thrive in a creative, collaborative environment.How to ApplyApplicants should ensure they meet the Australian citizenship requirement for NV1 Baseline Clearance. Indicate any accessibility requirements during the application process.This job may close before the stated closing date, you are encouraged to apply as soon as possibleReport this job #J-18808-Ljbffr