Job Title

Westcon-Comstor are seeking an experiencedServices Manager to join our dynamic team, reporting directly to the Services Leader. This role is pivotal in overseeing the delivery of professional and technical services, managing key partner and vendor engagements, and driving internal and customer-facing projects. You will be instrumental in optimising our post-sales service offerings while ensuring high standards of project governance and service excellence.Key ResponsibilitiesAchievement of Quarter and Annual Services Revenue and Gross Profit budget across the 4 pillars of Supply Chain Services, Vendor Embedded Services, Professional Services and Education ServicesLead the planning, execution, and delivery of Professional Services projects across the IT channel.Manage and coordinate the delivery of:Vendor Embedded Services ensuring service resources are successfully integrated and aligned with vendor expectations.Education Services overseeing technical training and enablement programs for partners and end-users.Supply Chain Services supporting service integration related to logistics, configuration, and delivery of IT solutions.Work closely with service delivery professionals and technical consultants to achieve operational goals.Ensure service delivery meets or exceeds SLAs and maintains high customer satisfaction.Collaborate with sales, product, and vendor teams to develop and scope tailored service offerings.Oversee project governance, budgeting, and effective resource allocation.Build and maintain strong relationships with channel partners and customers.Track and report on service delivery KPIs; drive continuous improvement initiatives.Support vendor onboarding and enablement in alignment with services strategy.RequirementsAt least 3 years of experience in IT services or professional services delivery.Strong project management background: PMP, PRINCE2, or Agile certification preferred.Experience in the IT distribution ecosystem or working with vendors/partners.Exposure to or experience with cyber security technologies, services, or frameworks.Demonstrated leadership and stakeholder management capabilities.Solid understanding of networking, cloud, infrastructure, or cybersecurity technologies.Excellent communication, time management, and analytical skills.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionSales, Distribution, and Information TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Westcon-Comstor Australia by 2xSign in to set job alerts for Service Manager roles.Sydney, New South Wales, Australia 2 weeks agoQueens Park, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia A$90,000.00-A$120,000.00 5 days agoFrenchs Forest, New South Wales, Australia 2 months agoMascot, New South Wales, Australia 1 month agoMascot, New South Wales, Australia 2 weeks agoAuburn, New South Wales, Australia 4 months agoSydney, New South Wales, Australia 3 weeks agoSpecialist, Customer Service, Sydney, AustraliaSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$105,000.00-A$120,000.00 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 days agoAssistant Director, IT Service Desk ManagerSydney, New South Wales, Australia 5 hours agoContact Centre Manager, Everyday BankingSydney, New South Wales, Australia 3 days agoNorth Ryde, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 4 hours agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 day agoParramatta, New South Wales, Australia 2 days agoMascot, New South Wales, Australia 4 days agoAssistant Store Manager / Customer Service Manager - rebel WarriewoodWarriewood, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$110,000.00-A$135,000.00 4 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr