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1 day ago Be among the first 25 applicantsAt Griffith Hack, were using the lens of IP to give clients a fresh perspective on markets, business opportunities, innovation and brands.Beyond simply protecting IP, we help businesses grow through focusing on the outcomes that support commercial sustainability and innovation.Part of the IPH Group, we are an established IP services firm with a long history and national presence. Our team is made up of high performing individuals and world class experts who seek to understand our clients needs with curiosity and attentiveness. We are rapidly growing and are constantly seeking innovators to join us.Who We NeedWe are currently seeking an experienced and proactive Senior Services Administrator to join our national Services team. This position can be based in Melbourne, Sydney or Perth and offers a flexible hybrid work model.As a Senior Services Administrator, youll be responsible for maintaining the Companys internal IP database (Inprotech) through accurate and timely data entry across all aspects of work generated. You''ll ensure the highest standard of service delivery to both internal and external clients, while also supporting training and development initiatives for the Records team.Your day-to-day responsibilities will include manual data entry, maintenance of key records, creating ad-hoc reminders, and providing support across IP operations. This is a hands-on role that requires strong attention to detail, initiative, and the ability to resolve a broad range of administrative matters.Key ResponsibilitiesReceiving and updating documentation received from the Intellectual Property Office (IPO) on Inprotech.Receiving and updating patents, designs and trademark correspondence on Inprotech.Assisting secretaries, attorneys with enquiries relating to Patents, Trade Marks and Design matters.Liaise with key external; stakeholders including IPA to resolve queriesProvide feedback and make suggestions to increase the workflow efficiencies across GH / the Services team.Provide training and development to internal stakeholders as required.Deal with issues that arise that cannot be dealt with by the junior members of the Services team.Oversee absences/work allocation for the Services team (in consultation with the Services Team Leader).Responsible for ongoing performance and process improvement of Services team.Entering and maintaining names in Inprotech.Entering pending/granted patent cases in InprotechAnswering external calls and forwarding to appropriate staff member 1st point of contact.About YouMinimum 5 years experience in Intellectual Property.In-depth knowledge of the Companys systems, practices and processes including Inprotech (IP Database) and indocX.Ability to follow procedures and existing processes to ensure all deliverables are completed accurately and within the required timeframe.Intermediate technical skills including Word, Excel and Expert.Excellent communication skills (written/verbal) and presentation skills. Exceptional levels of attention to detail and accuracy.Excellent customer service approach (internal/external clients).Time management/organisational skills with the ability to manage multiple priorities and competing deadlines remaining calm under pressure.High level of initiative and ability to self-manage.How To ApplyIf this role sound like you, and you have work and study rights in Australia, wed love to talk. Please email HRgriffithhack@griffithhack.com.au with:Why you are interested in this positionNote: This description is an indication of the minimum responsibilities required of the position. It is not intended to define specific duties or responsibilities, or to limit or modify the right of management to assign and direct the work of staff under supervision. It should not be taken to exclude other duties not mentioned that require a similar level of competency or to limit growth or change of responsibilities within the role over time to align to business needs.Successful candidates will undergo a standard pre-employment screening as part of the hiring process within the IPH Group. This process may include verifying key information such as your identity, qualifications, references, and criminal history. By submitting your application, you acknowledge that you may be required to complete any necessary background checks relevant to the role.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionAdministrative and LegalIndustriesLaw PracticeReferrals increase your chances of interviewing at Griffith Hack by 2xSign in to set job alerts for Service Administrator roles.Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoAdministration Officer Lvl 4 - Menopause Service - The Royal Hospital for WomenRandwick, New South Wales, Australia 2 days agoService Delivery Administration CoordinatorMacquarie Park, New South Wales, Australia 1 month agoNorth Sydney, New South Wales, Australia A$36.00-A$70.00 3 weeks agoSydney, New South Wales, Australia 1 day agoConcord, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 6 days agoCustomer Service Administrator - Project Home BuilderAdministration Officer Lvl 4 - Menopause Service - The Royal Hospital for WomenSydney, New South Wales, Australia 1 day agoExecutive Assistant and Project CoordinatorSydney, New South Wales, Australia 11 hours agoArtarmon, New South Wales, Australia 2 weeks agoDee Why, New South Wales, Australia 4 days agoRyde, New South Wales, Australia 5 days agoCustomer Service and Logistics CoordinatorSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoWard Administrative Officer - St Vincent''s Public Hospital, SydneySydney, New South Wales, Australia 2 weeks agoClinical Support Officer (Administrative Clinical Support Officer Level 3)Concord, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 days agoService Delivery Administration CoordinatorMacquarie Park, New South Wales, Australia 2 weeks agoNorth Ryde, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 2 days agoRandwick, New South Wales, Australia 2 days agoChatswood, New South Wales, Australia 3 hours agoSydney, New South Wales, Australia 2 weeks agoCustomer Service Administrator - Project Home BuilderSydney, New South Wales, Australia 2 weeks agoDarlinghurst, New South Wales, Australia 3 days agoEmergency Department Administrative Officer (Level 3)Sydney, New South Wales, Australia 3 days agoLewisham, New South Wales, Australia 2 days agoMillers Point, New South Wales, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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