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Get AI-powered advice on this job and access more exclusive features.Direct message the job poster from VendorPanel: a Unimarket company.Do you love working with clients and helping them achieve great outcomes?Are you an experienced procurement professional or someone who thrives in the tech sector with enterprise SaaS experience?Are you ready to play a key role in a growing B2B SaaS business?Are you based in Melbourne and able to access the CBD?If you answered YES to all of the above, keep reading!Who We AreVendorPanel and Unimarket (recently merged) are leading providers of procurement technology, helping businesses, governments, and regulated industries manage billions in spend. Our platforms make procurement easier, reduce risk, drive savings, and create positive social and economic impact. With offices in Australia, New Zealand, and North America, were scaling fast and looking for the right people to grow with us.About the RoleAs a Customer Success Manager, your mission is to build strong relationships with our customers, ensuring they get the most value from our products. Youll drive retention, increase product adoption, and identify opportunities for expansion. Ultimately, youll help turn our customers into raving fans.What Youll Be DoingManaging a portfolio of customers, driving adoption and satisfactionBuilding strong relationships with multiple stakeholdersUnderstanding customers procurement needs and identifying how our platform can helpEnsuring high customer retention and satisfaction (CSAT)Identifying expansion opportunities and passing leads to the Account Management teamKeeping customer interactions up to date in our Customer Success PlatformOccasionally traveling for onsite visits and eventsWhat Were Looking ForExperience in Customer Success, Account Management, or a similar customer-facing roleA strong understanding of procurement processes or experience working with government clients (a plus, but not essential)Background in SaaS, tech, or B2B solutionsStrong communication and relationship-building skillsA proactive, problem-solving mindsetsomeone who thrives on helping customers succeedWhy Join Us?A growing business with big ambitionsA flexible, hybrid work environmentA passionate, down-to-earth team that values collaboration and impactA carbon-neutral company committed to positive social and economic changeHow to ApplyIf this sounds like you, wed love to hear from you! Apply now and join a team thats making a difference in procurement technology.A Note to ApplicantsAt VendorPanel, we celebrate diversity and inclusion. We encourage applicants from all backgrounds to apply. If you need any adjustments during the interview process, let us know, and well do our best to accommodate you.Legal Requirement: You must have the right to work in Australia. A police check will be required as we handle sensitive data.Seniority levelAssociateEmployment typeFull-timeJob functionCustomer Service and ConsultingIndustriesSoftware Development and TechnologyInformation and Internet #J-18808-Ljbffr