Job Title

Job description:$133,944.00 per annum + superannuationFull Time, Fixed Term (Until 28th February 2026)Geelong based (hybrid working model 3 days per week in office)About the roleThe Claims and Recovery Support (CaRS) division has been created within WorkSafe to focus on supporting the recovery and return to work of injured workers. CaRS is transforming how we provide support and service to injured workers to improve the outcomes they achieve. As part of this, we are helping shape and execute on key strategic priorities for RTW Victoria through pilots, innovation and key strategic programs of work.The Implementation Specialist will play a key role within the Claims System Modernisation Initiative (CSMI) project team to deliver a key action in WorkSafes strategy, the replacement of claims management and premium legacy technology systems with a new customer relationship management system (CRM) for the scheme, beginning with the CaRS division.The Implementation Specialist will focus on understanding the changes which the new system will bring to the CaRS Division, identifying risks and opportunities and supporting the team to ensure new products land smoothly within the CaRS operating environment.Key accountabilities of this role will include:Work in strong partnership with the CSMI project teams and develop a deep and broad knowledge of the various CSMI products to drive a seamless integration of the new claims management system within CaRSLeverage a detailed knowledge of process and operations to enable understanding of the impact of changes delivered through CSMI, and provide strategic input to leaders at a variety of forumsWork collaboratively with the Team Leader, Implementation, Recovery & Support to be a point of contact for requests or escalations, attend or facilitate appropriate CaRS representation at workshops, working groups and forumsProactively identify CaRS specific processes and work instructions that are impacted by the changes and working alongside both the CSMI teams, CaRS team members and other WorkSafe support functions to ensure these are fit for purpose post implementationAs a super user, provide coaching and other support for users of the CRM within CaRS to support capability build and time to proficiency.Please review the full Position Description via the WorkSafe Careers site for additional information on accountabilities for this role.About youYou will be a self-starter who is forthcoming with your own feedback and ideas in contributing to delivering improvements. As someone with experience in championing change, your strengths will also include an ability to guide and support others through change as well as someone who is flexible in responding to change.In addition, ideally you will be able to demonstrate the following skills:Deep understanding of CaRS operational processes, organisational context and operational challenges at WorkSafeStrong understanding of contemporary service delivery and its application in workers compensationStrong ability to coach, guide and support cross-functional teamsStrong stakeholder management, engagement, communication and negotiation skillsUnderstanding and appreciation of the integration between people, process and technology to achieve an optimal project outcomeWorking with UsAt WorkSafe, we aspire for every employee to feel connected, safe and valued in their team, for teams to feel valued in the workplace, and for WorkSafe to be valued in the community.We believe that a diverse workforce is the key to delivering the best outcomes for the Victorian community and strongly encourage applications from all people, including First Nations people and people with disability, diverse cultural and linguistic backgrounds, sexualities and genders.Whats next?Applications close 11:00pm on Monday 30th June 2025. Click the link to apply, and join us in making a difference to Victorian lives.Only applications submitted via our formal application channels (WorkSafe Careers website, SEEK or LinkedIn) will be considered.Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.For further enquiries please contact David Heaney via email David_Heaney@worksafe.vic.gov.au #J-18808-Ljbffr