Job Title

Join to apply for the Settlements Manager role at Smartgroup Corporation Why Smartgroup? Look forward to working with Australias leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees. Working at Smart offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason. Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets. Do you have what it takes to become a Smartgroup Settlements Manager? We are looking for a Settlements Manager to manage and lead our Vehicle Settlements teams, ensuring settlement targets are met. Key Responsibilities: Collaborate with Leasing Sales Managers to achieve monthly and quarterly settlement numbers. Plan, forecast, and report on settlements activity to drive growth. Ensure compliant and accurate processing of lease settlements. Build and maintain relationships with financiers to optimize funding arrangements. Develop and lead a strong, engaged team focused on skills development and succession planning. Utilise customer feedback to improve NPS outcomes and address issues promptly. Lead geographically dispersed teams to achieve growth and customer satisfaction. Manage workforce effectively to meet demand and deliver settlements. Provide accurate reporting and insights on key metrics and targets. Identify and implement innovation and change management opportunities. Drive business improvement, transformation, and project activities. Who are you? Minimum 3 years of experience in leading and managing a settlements or operations team. Experience with legislation and compliance around financial products. Proven relationship-building skills with internal and external vendors. Demonstrated ability to deliver results and maintain reporting cadence. Proven ability to coach and develop leadership, promoting inclusion and diversity. Belong to an organisation that values diversity, inclusivity, and you: Working at Smart, means you will be working in one of Australia''s most authentic, inclusive, and diverse workplaces. Team members enjoy many benefits and ''perks'' that genuinely value them for who they are. You might appreciate some, or all, including: 3 extra days off to enjoy summer MAD days to Make a Difference to our community and environment Birthday leave to celebrate you A wellbeing fund to spend your way Support for all parents with a progressive, gender-neutral parental leave policy: up to 20 weeks Paid Parental Leave, superannuation contributions and a Return-to-Work Bonus Salary packaging and novated leasing benefits (of course!) Take your career beyond further: Working at Smart can provide a pathway to a career limited only by your own ambitions. We are passionate about investing in you. Our collaborative team environment and supportive leadership encourages strong performance, learning and development, open lines of communication, along with the freedom to speak up and be heard. Show us you have what it takes: If you like the sound of this opportunity and have something special to offer, wed like to hear about it! APPLY ONLINE today. Emily or Tamara from our Talent Acquisition team will be in touch to discuss the next steps. Please feel free to mention if you require any adjustments to the recruitment process. Not available to work full time? Talk to us about your part time working needs, we are here to listen. We''re committed to Equality, Diversity and Inclusivity. We welcome all people to join our team, including Aboriginal and Torres Strait Islander peoples, people with a disability, all gender identities, LGBTQ+, people of any socioeconomic status, age, race, national origin or ethnicity. We are proud to hold diversity and inclusion accreditations, including: WGEA Employer of Choice for Gender Equality since 2019; DCA Inclusive Employer 2023-2024; and we have an Innovate Reconciliation Action Plan (RAP). Please note: All successful candidates will be required to complete background checks which will include a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role. Seniority level Director Employment type Full-time Job function Customer Service, Finance, and Sales #J-18808-Ljbffr