Job Title

At NAB we want customers who trust us and choose us to be their bank. We need colleagues who are customer-obsessed and proud to work at NAB. If you are a recent or soon-to-be Graduate who is motivated to make a positive and sustainable impact in the lives of our customers and communities, then apply now and take the first step towards your journey of growth and success with NAB.We win in the right way, which is always putting our customers firstEveryone is given the opportunity to learn, grow and achieve.When youre ready for a bigger challenge, youll get the tools and support to succeed.Dont Follow, Lead - Choose a career with room to explore, experience and pursue your own road to success.We''re seeking motivated and innovative individuals to join us on the 2027 NAB Graduate Program. As a Graduate at NAB, you''ll have the opportunity to make a real impact while developing your skills and building a rewarding career.Our exciting Graduate program offers hands-on experience in a supportive and collaborative environment. You''ll work on innovative projects, receive training and mentorship, complete meaningful work and have the chance to network with leaders across the organisation.About Group Chief Operating OfficerOur Group Chief Operating Officer team work collaboratively to deliver digital products and services for our customers and colleagues. By integrating design into the end-to-end delivery model and using data led decisions together the team create seamless experiences, deeper personalisation, and better customer outcomes.DigitalWith over 98% of all customer interactions with NAB via digital channels, our Digital team play an instrumental role in delivering on NABs strategic vision. The team work closely with NABs technology teams and customer experience designers to deliver effortless digital experiences so that our colleagues and customers can easily and safely bank with NAB.DesignThe Design team own the overall design strategy and are accountable for the design of end-to-end experiences at NAB across digital, physical, and human channels. The team create value by being excellent partners, and using a consistent design process with well-defined outcomes, outputs & accountabilities. DataOur Data team is at the core of all activity. By unlocking data to provide insights and drive impactful decisions, we can enhance our offerings, better serve our customers and transform our business.In Group Chief Operating Officer, you will:You may complete the following activities during your rotation in Digital:Change Analyst: deliver change work, assess change impacts, develop stakeholder management, and create engagement and communication strategiesBusiness Analyst: capture and groom requirements, assess existing processes, produce conceptual designs and business cases, prepare reports, and manage project activitiesProduct Analyst: represent the voice of the customer, work within cross-functional teams, define and execute on the backlog of initiativesOperations: provide support to the Operations team by managing communications, ensuring timely inputs from key stakeholders, and content management.You may complete the following activities during your rotation in Design:Service Design: gain experience in various design techniques such as journey mapping, service blueprints, research, testing, workshops, co-design, prototyping, storyboards, accessibility, and design documentationProduct Design: gain experience in various design techniques such as journey mapping, research, interviews, testing, benchmarking, accessibility, storyboards, user flows, prototyping, and interaction designDesign Operations: Support reporting, resource management, and events managementDesign Systems: gain experience in design systems, digital layouts, responsive design, accessibility, collaboration, and communicationYou may complete the following activities during your rotation in Data:Data Science: use analytical capabilities to help make data-driven decisions and apply analytics to discover insightsProcess Engineering: use process engineering methodologies to drive operational excellence, process automation, and process standardisationTechnical Operations: manage technical operations from the ground up including planning, communications, and executionThe 15-month Graduate Program commences 16 February 2027A diverse and inclusive workplace works better for everyoneWe know that our people make us who we are. That''s why we have built a culture of equity and respect where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues unique backgrounds and identities are understood, respected, and celebrated. We are committed to providing an environment where you can work your way.For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Early Careers team at earlycareers@nab.com.au. And for more information regarding the application process and eligibility please visit NABIf you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and testing may be conducted prior to the closing date of the job advert. #J-18808-Ljbffr