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Senior Manager, Client Relationship ManagementJoin to apply for the Senior Manager, Client Relationship Management role at MRI SoftwareSenior Manager, Client Relationship Management2 weeks ago Be among the first 25 applicantsJoin to apply for the Senior Manager, Client Relationship Management role at MRI SoftwareFrom the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve peoples lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.And were passionately dedicated to creating a work environment that you look forward to every single day. Thats why we invest heavily in our employee engagement, so you enjoy the tech industrys best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, were on a mission to break new ground and lead the real estate industry into a digital-first future.We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days in-office and 2 days remotely. This role is based at our HQ in Solon, Ohio.Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.The RoleWe are seeking a strategic and experienced Senior Manager, CRM to build and lead a client relationship management team. In this high-impact role, you will define the vision, structure, and execution of our CRM function to drive client engagement, satisfaction, and long-term growth. The ideal candidate will have a strong background in CRM strategy and systems, proven leadership experience, and a passion for delivering customer value through cross-functional collaboration. This role requires the ability to manage multiple teams and priorities.You WillStrategic Leadership: Develop and implement a comprehensive client relationship management strategy aligned with business objectives to increase retention and customer lifetime value.Team Development & Management: Redefine and scale high-performing client relationship teams focused on driving retention, product adoption, and long-term customer value. Manage multiple teams and priorities simultaneously, providing strategic leadership, mentorship, and operational oversight. Foster a culture of collaboration, continuous improvement, and accountability.Client Engagement: Establish and nurture relationships with key clients. Act as a strategic partner to understand their needs, anticipate challenges, and deliver proactive solutions.Performance Metrics & Optimization: Define key performance indicators (KPIs) to measure CRM effectiveness. Leverage data and insights to continuously improve client engagement strategies.Cross-Functional Collaboration: Work closely with Sales, Marketing, Product, and Support to ensure a seamless and consistent client experience across all touchpoints.Client Advocacy & Feedback: Gather, analyze, and present client feedback to inform business decisions. Champion the voice of the client within the organization.Executive Reporting: Provide regular updates and strategic insights to senior leadership on CRM performance, trends, and opportunities. Deliver executive-level presentations and insights to influence strategic direction.You HaveBachelors degree or equivalent experience8+ years of experience in client relationship management role, with at least 5 years in a leadership capacityProven ability to build, scale, and lead high-performing client-facing teamsStrong expertise in CRM tools and platforms (e.g., Salesforce, SmartSheet) and related technologiesExcellent analytical and strategic thinking skills; able to turn data into actionable insightsExceptional communication and interpersonal skills, with a track record of influencing at all levels of an organizationExperience working cross-functionally in a technology-driven, fast-paced environmentFamiliarity with customer support systems and AI-enabled tools is a plusProficiency in PowerPoint and other presentation tools, with experience creating and delivering executive-level presentations to senior leadershipWere obsessed with making this the best job youve ever had!We want our teams to love working here, so weve created some incredible perks for you to enjoy:Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event GroupEnjoy peace of mind over yours and your familys health with our medical coverage options and HSA benefitInvest in our competitive 401k plan and help set you up for your futureBig on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of Flexi time a yearFurther your professional development and growth with our generous Tuition Reimbursement offeringsEnjoy the flexibility of working from anywhere in the world for two weeks out of the yearAt MRI, our company culture is more than a talking point its what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move!MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRIs high client experience standard and continuing our growth in the PropTech space.Amazing growth takes amazing employees. Are you up to the challenge?We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.Environmental ConditionsThis person will work predominantly in an office type environment.Physical DemandsWhile performing the duties of this job, the employee is regularly required to sit up to 8 or more hours a day. The employee is frequently required to see, hear and speak. The employee may be required to work at a computer work station for more than 5 hours a day.Mental DemandsReading, studying focused listening, auditing, inspecting, proofreading, and evaluating required. Ability to give, receive, and analyze information and prepare written materials. Ability to communicate effectively (verbal and written); interpret policy, procedures, and data.MRI Software is an Equal Opportunity Employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, you are welcome here.Seniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at MRI Software by 2xGet notified about new Senior Client Relationship Manager jobs in Greater Cleveland.Staff Product Manager, Consumer Account ManagementSenior Customer Success Manager, Trilogy (Remote) - $200,000/year USDMerrill Market Client Relationship ManagerClient Accounting Services: Client ManagerSr. Manager, Digital Account-Based MarketingAccount Manager - Outside Sales for Aftermarket Truck & Trailer PartsFY26 US Seasonal Tax-Private Client Services ManagerFY26 US Seasonal Tax-Private Client Services ManagerUS Seasonal Tax-Financial Services Organization- Private Client Services-ManagerUS Seasonal Tax-Financial Services Organization- Private Client Services-ManagerUS Seasonal Tax-Financial Services Organization-Private Client Services- ManagerUS Seasonal Tax-Financial Services Organization-Private Client Services- ManagerCleveland, OH $75,000.00-$134,100.00 1 day agoCleveland, OH $90,000.00-$140,000.00 3 weeks agoCanton, OH $75,000.00-$130,000.00 22 hours agoSenior Key Account Manager, F&B Global AccountsSenior Account Manager- Commercial- RemoteCleveland, OH $132,500.00-$338,300.00 12 hours agoWere unlocking community knowledge in a new way. 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