Job Title

3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Creative Community Pathways (CCP) is seeking a passionate and experienced Team Leader Disability Support to join our growing team. This is a hybrid role that combines leadership and client onboarding, playing a key role in both service delivery and team development.Youll lead a team aligned with CCPs values, support new clients through their onboarding journey, and ensure operational excellence and NDIS compliance. If you''re driven by purpose, people, and creating meaningful change in the community, wed love to hear from you.ROLE RESPOSIBILITIESLeadership & Team DevelopmentLead and mentor staff, ensuring alignment with CCPs mission, values, and objectives.Support recruitment, onboarding, and professional development, fostering a positive and supportive team environment.Conduct performance reviews, provide constructive feedback, and identify areas for skill enhancement.Create a collaborative work culture focused on accountability, growth, and achieving excellent client outcomes.Client OnboardingAct as the main point of contact for new clients, guiding them through the onboarding process, addressing inquiries, and ensuring a positive start.Develop tailored onboarding plans for each client, coordinating services to meet their unique needs and goals.Conduct regular check-ins during the onboarding period to review progress, address concerns, and ensure a smooth transition into ongoing services.Collaborate closely with families, external service providers, and other stakeholders to achieve the best possible outcomes for new clients.Maintain up-to-date client records in the CRM, including onboarding progress, service history, and support plans.Leadership & Team DevelopmentLead and mentor staff, ensuring alignment with CCPs mission, values, and objectives.Support recruitment, onboarding, and professional development, fostering a positive and supportive team environment.Conduct performance reviews, provide constructive feedback, and identify areas for skill enhancement.Create a collaborative work culture focused on accountability, growth, and achieving excellent client outcomes.Operational ManagementOversee daily operations across CCP to ensure efficient service delivery and operational excellence.Manage client inquiries, coordinate client onboarding, and ensure CRM data accuracy and completeness.Streamline internal processes, including rostering, CRM updates, and reporting, for efficiency and effectiveness.Implement continuous improvement initiatives that enhance service delivery, align with business objectives, and support client satisfaction.Develop individualized programs that foster clients skill development.Strategic Planning & Process ImprovementCollaborate with the founder to align operational practices with CCPs strategic goals.Contribute to the development and execution of business plans to support long-term growth and service excellence.Identify opportunities for process enhancements in client support, operations, and team performance.Lead initiatives to drive innovation in client service delivery, keeping CCP competitive and responsive to client needs.Compliance & SafetyEnsure full compliance with industry regulations, including NDIS standards, across CCP.Conduct regular safety audits and implement corrective actions to maintain a safe working environment.Oversee staff training and certifications, promoting a culture of safety and responsibility.Maintain compliance-related records and ensure timely submissions of all required documentation.ROLE REQUIREMENTSExperience:3-5 years in leadership, client management, and operations, ideally within disability or community services.Proven team leadership experience and strong client relationship management skills.Competence in operational oversight, including CRM management, compliance, and service coordination.Knowledge & Skills:Strong understanding of NDIS regulations and disability services.Excellent communication and interpersonal skills for engaging clients, stakeholders, and team members.Strong organisational and time-management skills, with the ability to balance multiple priorities.Analytical and problem-solving abilities for driving process and service improvements.Ability to foster an inclusive, positive, and high-performance service environment.Education, Training, and Development:Education:Certificate IV in Disability, Community Services, or a related field; a Diploma or degree in a relevant field is desirable.Compliance:Completion of the NDIS Worker Orientation Module: Quality, Safety and You.Licences and Clearances:Valid Victorian Drivers Licence, NDIS Screening Check, WWCC, and Police Check.Professional Development:Ongoing training in leadership, client management, and CRM skills, along with access to leadership and compliance programs.Growth & AdvancementOpportunities for career progression into higher leadership roles within CCP.Encouragement to participate in industry seminars, conferences, and workshops to stay updated on trends and best practices.Development of strategic thinking and project management skills through tailored training programs.MEASURES OF SUCCESSClient Satisfaction & RetentionMaintain high client satisfaction and retention by delivering responsive, quality support and building strong client relationships.Ensure client goals are effectively met, aligning services to each clients individualised support plan.Operational EfficiencyEnsure timely, accurate CRM updates and compliance records, contributing to smooth and efficient operations.Retain and engage staff through clear leadership, support, and defined growth opportunities.Ensure all staff complete necessary training and participate in ongoing development activities.Compliance & SafetyMaintain full compliance with NDIS regulations and other relevant standards.Successfully complete safety audits and address any issues promptly, fostering a safety-focused culture.Business GrowthContribute to new client acquisition through proactive relationship building and quality service delivery.Align team efforts with strategic goals to support overall business growth.Please reach out if you would like to learn more, have a chat and see if our values align .We look forward to hear from you. Irma@creativecommunitypathways.com.auSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesCommunity ServicesReferrals increase your chances of interviewing at Creative Community Pathways by 2xGet notified about new Support Team Lead jobs in Altona, Victoria, Australia.Melbourne, Victoria, Australia 1 month agoTechnical Support/Incident Team Manager, APAC(SaaS Applications)Broadmeadows, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 days agoInformation Technology Infrastructure Team LeadMelbourne, Victoria, Australia A$140,000.00-A$140,000.00 16 hours agoMelbourne, Victoria, Australia 1 week agoSouth Yarra, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 4 days agoNorth Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia A$145,000.00-A$160,000.00 6 hours agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 hours agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia A$100,000.00-A$120,000.00 4 weeks agoMelbourne, Victoria, Australia 1 week agoPreston, Victoria, Australia 10 hours agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia A$80,000.00-A$90,000.00 2 weeks agoMelbourne, Victoria, Australia 6 hours agoMelbourne, Victoria, Australia 2 weeks agoBriar Hill, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoCustomer Success Manager Data SpecialistMelbourne, Victoria, Australia 4 hours agoCustomer Success Manager - Technical SpecialistMelbourne, Victoria, Australia 1 week agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr