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1 day ago Be among the first 25 applicantsAt CIM, our product vision is to help teams run better buildings with ease, for a sustainable future. We focus on simplifying complex building data and technology, making it accessible and actionable for people who own and operate buildings, directly contributing to the fight against the climate crisis.Our clients include real estate investment trusts, super funds, governments, major cultural institutions and property owners who operate offices, shopping centres, airports, and other commercial spaces.The built environment is one of the biggest contributors to climate change, accounting for almost 50% of global greenhouse gas emissions. Over half of these emissions are generated by operational activities, which our software Peak helps reduce by enabling property operations teams to work smarter and more collaboratively.Will you join us?We are seeking a highly motivated and experienced Customer Success Engineer to join our growing team. This transformative role presents an extraordinary opportunity for someone seeking to immerse themselves in the rapidly expanding realm of SaaS customer success.Were a team of passionate, skilled experts united by our desire to improve sustainability in the built environment. We recently won at the Telstra Business Awards (NSW, AU) for embracing innovation and are also listed in the Australian Financial Reviews Fast 100 growth companies.What youll do:As a Customer Success Engineer at CIM, youll work alongside a Customer Success Manager where your primary objective will be to deliver an unparalleled customer experience with our clients, with an aim to expedite the adoption of our platform and promote strong ongoing engagement across the clients entire portfolio of buildings.Become the voice of the customer, by empathising with them, understanding their needs, motivations and key business challengesOwn customer accounts and create loyal, repeat customers ensuring growth, satisfaction, and retention.Contribute to the integration activities for new clients, working with the onboarding / integrations team to ensure a smooth commissioning process is achieved.Create multiple champions across several functions within each site (e.g. facilities, operations, sustainability, etc).Drive adoption and engagement of CIMs Peak Platform through training and continuous engagement across multiple touch points with the client, and their contractors.Be a PEAK expert and an advocate for CIM, ensuring clients understand the value our platform providesUse our platform to monitor building equipment, as well as identify and resolve energy savings and operational inefficienciesPerform an in-depth analysis of building operations, develop energy analysis, environment quality and equipment health reports and implement HVAC optimisation strategies to improve building operations, energy efficiency and indoor environment.Oversee technical HVAC activities, including understanding, evaluating, and configuring diagnostics to perform automated fault detection on customers HVAC equipment.Ensuring clients and partners are delivered and supported with the highest quality fault detection and diagnostics product.Maintain regular, open communication with building operations teams, maintaining a cadence of regular on site visits.Who we are looking for:University Qualification in Electrical/Mechanical/Mechatronic/BMS engineering (or a similar field)2-5 years experience in the HVAC industryFamiliar with Building Management System (BMS) and knowledge of building servicesExperience being in a customer facing roleProven experience of working in a fast-paced environmentCompetitive and achievement orientatedAbility to work autonomouslyPossession of a positive attitude and an interest in learningWilling to step-up to help fellow team membersExcellent oral and written communication skillsWillingness to travel to client sites. Full drivers licence required.Preferred Experience (but not required):Experience with energy analysisKnowledge of local building rating systems (NABERS, ISO50001, etc.)Who youll work with:This role will report to the Global Head of CS and will work alongside a Sydney based Customer Success Manager (CSM)Key internal stakeholders are the wider CS team, as well as sales, marketing, and product teamsOur values:Each day you deliver your role with our CIM Values front of mind:Building Joy - Our work provides customers with superpowers enabling them to be brilliant at what they do.Create with Meaning - doing work that matters is in our DNA. We never underestimate the climate challenge we face and the impact we can haveIts Urgent - We take initiative, fix problems and act with real urgency. Why - because the planet cant waitCuriosity Ignites - Trust your instinct, follow a different path. We believe theres always a better wayExpert Learners - With a mix of brilliant mind, extraordinary thinking and unique skills, we mentor, share ideas and collaborate. Our learning has no end.Be a Legend - Empathy over ego. We are in this together and we look out for each other.What else can we tell you:Receive a market competitive salary package including an extensive benefits packageAccess a range of employee perks, ranging from catered meals and drinks, referral bonuses and access to wellbeing toolsWork full time, Monday to Friday, with flexibility for both in office and remote workReceive a company laptop and phone (or phone allowance) - having the reliable, quality tools to do your job is essential, and well provide you with themAccess to opportunities to grow, develop and be challenged in your role - progress is paramount, so youll receive the support and guidance you need to help you achieve your career goalsKnowing that each day you work at CIM, youll be taking climate actionExperience in a rapidly growing and diverse business - be part of something exciting, and be a key player in helping to shape CIM and the future of building energy efficiencyWere aware of research that indicates people identifying as women or from under-represented groups are far less likely to apply for roles if they dont meet 100% of the requirements. At CIM, were interested in hiring passionate and curious people that are motivated to make a difference, so please still apply even if you dont think you have the required experience in absolutely everything that we mention.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at CIM by 2xGet notified about new Customer Success Engineer jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 1 day agoTechnical Support Engineer - Windows User ExperienceSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 hours agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 6 months agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoCustomer Success Manager Technical SpecialistSydney, New South Wales, Australia 2 weeks agoCustomer Success Manager - Technical SpecialistSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 10 hours agoCustomer Success Engineer, Data Center LearningSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 day agoKensington, New South Wales, Australia 10 hours agoSydney, New South Wales, Australia A$60,000.00-A$65,000.00 3 hours agoNorth Sydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia A$90,000.00-A$120,000.00 2 weeks agoCustomer Engineer, Platform, Public Sector, Google CloudSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 5 days agoCustomer Success Manager - Growth & RetentionSydney, New South Wales, Australia A$85.00-A$85.00 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia A$80,000.00-A$90,000.00 2 weeks agoWere unlocking community knowledge in a new way. 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