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Join to apply for the Cloud Support Specialist I role at Yardi1 day ago Be among the first 25 applicantsJoin to apply for the Cloud Support Specialist I role at YardiGet AI-powered advice on this job and more exclusive features.Position SummaryThe Cloud Support Specialist I provides technical support and system maintenance for clients using Yardi SaaS products. This role configures and supports software in cloud environments, troubleshoots performance issues, and ensures reliable system operations. The Cloud Support Specialist I follows established protocols to execute upgrades, maintain security standards, and assist with automation tools, contributing to a high level of client satisfaction within a 24x7x365 support model.Provides technical support for clients using Yardi SaaS productsConfigures, installs, and supports Yardi software and third-party applications in cloud environmentsTroubleshoots performance and functionality issues in client-hosted environments, including internal automation and scripting toolsMonitors system alerts and responds promptly to maintain uptime and client satisfactionExecutes documented procedures for environment upgrades and maintenance, including running PowerShell scripts and automation toolsEnsures security and standardization of client data handling in accordance with departmental protocolsCommunicates professionally with clients and internal teams using platforms such as Teams, email, and ticketing systemsCollaborates with international and cross-functional teamsParticipates in a 24x7x365 support model, including weekends and on-call rotationsFollows company business practices, security protocols, and compliance regulations related to cloud support and data handlingPosition SummaryThe Cloud Support Specialist I provides technical support and system maintenance for clients using Yardi SaaS products. This role configures and supports software in cloud environments, troubleshoots performance issues, and ensures reliable system operations. The Cloud Support Specialist I follows established protocols to execute upgrades, maintain security standards, and assist with automation tools, contributing to a high level of client satisfaction within a 24x7x365 support model.Essential ResponsibilitiesProvides technical support for clients using Yardi SaaS productsConfigures, installs, and supports Yardi software and third-party applications in cloud environmentsTroubleshoots performance and functionality issues in client-hosted environments, including internal automation and scripting toolsMonitors system alerts and responds promptly to maintain uptime and client satisfactionExecutes documented procedures for environment upgrades and maintenance, including running PowerShell scripts and automation toolsEnsures security and standardization of client data handling in accordance with departmental protocolsCommunicates professionally with clients and internal teams using platforms such as Teams, email, and ticketing systemsCollaborates with international and cross-functional teamsParticipates in a 24x7x365 support model, including weekends and on-call rotationsFollows company business practices, security protocols, and compliance regulations related to cloud support and data handlingEducation/Qualifications/ExperienceBachelors degree in computer science, engineering, math, or related discipline; or an equivalent combination of education and experienceOne plus (1+) years of experience with SaaS technologies such as Windows or Linux Server, IIS, server virtualization, SQL, PowerShell, or containerizationDesired Education/Qualifications/ExperienceExperience working in an enterprise environment with standard processes and cross-functional teamsExperience debugging logs and troubleshooting technical issuesRelevant IT certifications preferredRequired Skills/AbilitiesStrong analytical thinking, troubleshooting skills, and ability to learn quicklyEffective communication skills, both verbal and writtenAbility to collaborate with internal teams across departments and time zonesStrong attention to detail and high accuracyAbility to maintain productivity and problem-solve in time-sensitive environmentsStrong time management and organizational skillsAbility to work both collaboratively and independentlyProficiency in Microsoft Office applications, including Outlook, Word, Excel, Teams, and SharePointDesired Skills/AbilitiesFamiliarity with monitoring tools such as Grafana and KibanaKnowledge of web application architecture, configuration, and supportWORKING ENVIRONMENT/PHYSICAL DEMANDSAbility to work at assigned office locationWillingness to work in a 24x7x365 support model, including weekends and on-call shiftsSchedule flexibility to support global teamsAttend meetings and perform tasks for long periods on a computer and on the telephoneOccasional business travel requiredRegular attendance and a regular work schedule are essential functions of this jobThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Moderate noise (example: cubicle environment, business office with printers/copiers, light traffic). Ability to lift 10 lbs.The employee is expected to adhere to all company policies and to act as a role model in adhering to all company policies. This job description is intended to describe the general nature and level of work involved for this position. 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