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Company DescriptionTOMRA Foodis a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sureEvery Resource Counts, has been our strength for over 50 years.At TOMRA, we want people toinnovate, showpassionin their work and beresponsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.Join the resource revolution!Job DescriptionAs the Business Systems & Process Specialist, you have the overall responsibility for enablement and process improvements of the CRM. Ensure that teams have the necessary resources, training, and support to perform effectively and meet organizational goals.Key responsibilities:Collaborate with cross-functional teams to gather requirements and implement technology solutions and continuous improvementDevelop and deliver training programs for staff on CRMDynamics 365 and other systems best practices and system usage. Continue to coach and support employees.Lead Systems adaptations such as Dynamics 365 and other systems and drive enhancements in the APAC regionExpert and analyst across multiple systems (such as IFS, MS Teams telephony, BI tools etc.)Drive, Design and implement optimised business process to enhance operational efficiencyEngage APAC employees with social learning, service sales offerings and content to drive additional sales.Analyse sales trends, including spare parts, and recommend future service sales products and target markets.QualificationsAbout you:Communication: Demonstrated ability to communicate verbally and in written form, present, and influence credibly and effectively at all levels of the organization, including executive and C-levelOrganizational and Time Management: Tight organizational and time management skillsInitiative: High level of initiative, the ability to lead, and work well in a team environment, plan, and carry out responsibilities with minimal directionResilience: Proven ability to handle stressful situations and deadline pressures effectivelyProven ability to handle stressful situations and deadline pressures wellProven experience in CRM implementation and training, preferably with Dynamics 365Technical skills in power BI, data cleaning, data transformation and visualizationStrong analytical skills & attention to detail with the ability to interpret data and make strategic recommendationsExcellent communication and coaching /developing skillsExperience in service operations, sales analysis, or process improvement is a plusBachelors degree in business, Management, Data Science, Business Analytics, or a related fieldTravel:Ability and willingness to travel extensively up to 60% of the timeMust be able to drive without restrictions and possess a valid Drivers LicenseMust be able to obtain a valid passport for travelAdditional InformationWhy work for us:Birthday leave - have a day off on us!Onsite car parkingWe love innovation, so we offer a collaborative environment where idea sharing and thinking outside the box is encouragedGlobal career opportunities with a strong record for promoting internallyProfessional training and development: We are passionate about people and seeing them succeed.We care for the planet and want to make a difference for the futureSuperannuation employer contribution paid on top of base salaryAt TOMRA we proudly recognise cultural diversity, inclusiveness of thought and individuals to create a great working environment for our employees. So, even if you dont think you tick all the boxes and the requirements, but you have what it takes, we would still like to hear from you. #J-18808-Ljbffr