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3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Abercrombie & Kent AustraliaHuman Resources Advisor - Abercrombie and Kent AustraliaCome and join one of the world''s leading luxury travel brandsAbercrombie & Kent is the worlds leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K today employs more than 2,500 staff in over 55 offices in more than 30 countries. The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods.The roleAn exciting new role has opened up for an Operations Specialist supporting our Tour Series division. The Operations Specialist is responsible for the provision of administration and operational support for the Tour Series team and assists in the creation and operation of truly inspirational travel experiences.This is an excellent opportunity for an experienced travel administrator who is looking to be part of a dynamic and high performing team, responsible for providing administrative and operational support to our tour series division.Key responsibilities include, but are not limited to:Confirm and reconfirm all services in an accurate and timely manner including Tour service, tour description, operational detail (dates, times, logistics), costs, terms and conditionsLiaise with suppliers, Tour Series Manager and Product team on any discrepanciesAction supplier release back dates and proactively communicate adjustments or cancellations to suppliers in line with agreed T&Cs to avoid penalties.Set up accurate and timely supplier pre-payment requests for management sign off.Produce final documentation, including guide letters, at a high level of quality aligned with company standardsPrepare and send all welcome packs to clients, guides, and hotels, ensuring successful and timely delivery.Coordinate with guides, including Meet and Greet personnel and Resident Tour Directors, ensuring they have accurate operational instructions.Ensure all necessary documentation and communication with guides are kept up to date.Coordinate and book pre/post tour accommodation and transfer arrangements for guests.Work closely with Tailormade Travel Consultants to address specific pre/post tour requests and ensure alignment between all booked arrangements.Assist with review post-tour questionnaires and feedback to assess the quality of services provided and contribute ideas areas for improvement.Work with the relevant teams to make adjustments based on guest feedback and ensure continuous quality improvement.Required knowledge and experience:Recent tourism qualifications or previous experience in the travel industryExperience in supplier management, travel operations, or related fields.Previous experience in a support role in tourism, groups or events preferredExperience working with or an excellent product knowledge of Australia and New Zealand is desirable.Proficient in Microsoft Office (Word, Excel, Power Point & Outlook)Experience using an in-house Reservations SystemHigh degree of attention to detail.Excellent communications skills both written & verbalStrong time management skills are essential.Team player is a must with an enthusiastic approach to the job.Willingness to take on challenges.Committed to the highest level of customer service.Ability to prioritise & work in a fast-paced environmentWhy work for A&K Travel Group?Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures.What you can expect with A&K:Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team.Supportive environment that will make you proud to work for A&K Travel GroupInvestment in our staff with both in-house and external training opportunitiesOpportunity to progress your career, not just in Australia but as part of our global business3 extra Wellbeing leave days per year (in addition to your Annual and Personal Leave entitlements)Paid Parental leave 18 weeks at full payWork in the enviable CBD office location close to public transportEmployee Assistance Program (EAP)Monthly Birthday celebrationsOpportunity to work from home as part of our hybrid working from home/office modelStaff discounts and Travel Benefit programAn organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint.We''re also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years.If you meet the selection criteria and have appropriate work rights, we would love to hear from you. 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