Apply now Job no: 497243Work type: Full timeLocation: Perth CBD, Inner & Western SuburbsCategories: Village ManagerAbout the RoleWere seeking a flexible, experienced, and proactive Relief Village Manager to ensure continuity of leadership and care across our retirement villages. You will step into the role of Village Manager or Sales Manager in their absence, ensuring operations run smoothly, residents feel supported, and villages remain compliant, welcoming, and engaging.As the first point of contact for residents and staff during relief periods, youll provide trusted leadership, uphold high service standards, and contribute to the well-being and vibrancy of our communities.Key ResponsibilitiesVillage Operations & ComplianceUndertake detailed operational handovers at each siteManage daily operations, staff supervision, and unit transitionsCoordinate village maintenance and liaise with service teamsPromote and refer in-home care services where neededUphold all regulatory, policy, and reporting obligationsResident Engagement & Relationship ManagementFoster strong, respectful relationships with residents and committeesAddress concerns with empathy and fairnessFacilitate social programs, monthly meetings, and lifestyle eventsSupport resident wellbeing through proactive check-ins and referralsStep in for the Sales Manager when requiredConduct tours and consultations for prospective residents and familiesSupport onboarding of new residents and ensure smooth transitionsCollaborate with Marketing to maintain occupancy targetsCommunity & Lifestyle LeadershipDevelop inter-village partnerships and community engagement strategiesCoordinate a calendar of events to build connection and inclusionGather resident feedback and implement lifestyle improvementsAssist with budgeting, capital works planning, and financial reportingMonitor village costs, billing processes, and audit readinessContribute to strategic cost-efficiency initiativesIdentify and lead service improvements through feedback analysisSupport infrastructure upgrades and strategic projectsWhat Were Looking ForSkills & ExperiencePrior leadership experience in Retirement Living, Community Housing, or Aged CareStrong customer service ethos and conflict resolution skillsDemonstrated capacity to juggle complex, competing prioritiesExperience with budgeting, audits, and compliance reportingExcellent communication, planning, and team management abilityProficient in Microsoft Office and digital reporting systemsPersonal AttributesAdaptable, calm under pressure, and solution-focusedCommitted to empowering older people to age positively in placeA confident facilitator with empathy, patience, and integrityCurrent Western Australian C Class Drivers LicenceNational Police Clearance (issued within 6 months) or valid NDIS Worker Screening CheckSenior First Aid CertificateProof of current COVID-19 and Influenza VaccinationsSuccessful completion of a pre-employment medical & reference checkWhy Choose Amana Living?Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.Competitive ratesSalary packaging benefits up to $18,550Health and wellbeing programs and more!Ongoing training and development to keep your skills growing.Access to our Employee Assistance ProgramAt Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference!Advertised: 16 Jun 2025 W. Australia Standard TimeApplications close: Open until filledPosition Description #J-18808-Ljbffr
Job Title
Relief Village Manager