We have an opportunity for an experienced Customer Support Officer to join our upbeat call centre providing outbound calls to NDIS participants. At APM, were about making life better for everyone. Our purpose is enabling better lives, and our mission is to help people become more independent, feel like they belong, and get involved in their communities. We are seeking Customer Support Officers to join our team based in Melbourne CBD to be the first point of contact for key services from APM, Government departments, and other community services providers. The role: Outbound calls: Contact participants to provide an efficient, welcoming first point of contact. Coordinate: Organise plan review meetings, initial meetings, and unscheduled reviews between the participant and their allocated LAC office. Inbound calls: Assist participants with their enquiries related to their meetings. Administration: Perform general administration tasks such as creating and sending client correspondence. The must-have qualities: Experience working in a fast-paced call centre environment. Fast learner who wants to succeed and learn more. Excellent written and verbal communication skills. A friendly approach! Your smile shines through the phone line! Empathetic yet able to stick to the script. KPIs do exist, and we value your professionalism. A willingness to learn and embrace the core values of APM. Benefits of joining us: Fast-paced, diverse opportunities where no two days are the same, in a supportive team environment. Opportunities to grow your career across multiple global brands and geographies with extensive learning and networking programs. Make a lasting impact on APM, its services, and its people, as well as on the lives of those who rely on our services. A range of benefits including discounts at major retailers, novated car leasing, and corporate health insurance rates. Interested? Please apply via the ''Apply Now'' button and proceed to our external portal to continue your application. At APM, we are committed to diversity and inclusion. We welcome applications from people of all backgrounds, including First Nations peoples, LGBTQI+ community members, and individuals with disabilities. #J-18808-Ljbffr
Job Title
Customer Support Officer