Get AI-powered advice on this job and more exclusive features.Direct message the job poster from FirstsourceManager-Talent Acquisition-Lateral & Leadership hiringAbout FirstsourceFirstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.Role: ManagerLocation: Melbourne, AustraliaDivision: Process ExcellenceResponsibilitiesWorking with management to determine strategy for new initiatives or projects.Reviewing current processes and recommending changes based on industry best practices. Perform gap identification exercise in process mapping using AS-IS and TO-BE process mapsAssessing and prioritizing improvement opportunities and impacts (risk, customer satisfaction, error reduction, system capabilities / constraints)Ability to perform data analysis and identify the key inference for driving the impacted metricesMap customer journeys and identify issues/ opportunities for process re-engineering and digital enhancementEngage with stakeholders to understand their requirements, conduct RCA to identify opportunities, deploy solutions and provide regular updates on progress.Ability to identify the digital intervention for improving the efficiency and effectiveness of processesDeveloping an implementation plan for each project, including identifying stakeholders, creating timelines, and developing budgets.Implementing projects to improve processes within the organization, such as Lean Six Sigma initiatives or process mapping exercises.Managing the execution of transformation initiatives, including tracking progress and ensuring that milestones are met.Communicating with stakeholders about transformation initiatives and their impact on the business.Monitor & audit the deployed processes for effectiveness & efficiencyResponsible for generating business impact for the clients using the CI methodologies and frameworksResponsible for identifying the Gen AI opportunities -Capabilities, applicability and business caseUnderstanding of scenario to implement the AI, ML toolsKey Performance IndicatorsValue delivered through projects in different client businesses across Operations, Digital and Technology.Automation identification and deployment with support from Digital and technology teams.Project Management and Process ImprovementFacilitating change including facilitated Idea generation and idea management.Working collaboratively with Digital, Tech, Cx and automation teams to deliver the key objectivesQualification & Experience requirementsBachelors degree in a related field, such as business administration, management or engineering.Experience in business transformation and change management in previous organization is desired.Good/Strong understanding of Generative AI, predictive ML, and data analytics.Excellent communication and interpersonal skills.Ability to work independently and as part of a team in Hybrid setup Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionConsultingIndustriesOutsourcing and Offshoring ConsultingReferrals increase your chances of interviewing at Firstsource by 2xGet notified about new Process Excellence Manager jobs in Melbourne, Victoria, Australia.Operational Excellence Manager, Delivery Services ACESMelbourne, Victoria, Australia 2 weeks agoProcess Excellence Manager (Financial Services)Melbourne, Victoria, Australia 4 days agoOperational Excellence Program Manager, ACES UTRSunshine West, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 2 weeks agoSenior Sales Associate - Luxury TimepiecesMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Job Title
Process Excellence Manager