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Job description: Unlock meaningful insights from client data Experience in working across functions Gain skills with Australias largest provider of government-funded hearing care Macquarie Park Office with hybrid work arrangementsWant to improve the lives of Australians, no matter who they are?Join us and build a career and future youll be proud of.It matters more at Hearing AustraliaHearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it.Your opportunityAs Customer Data Insight Analyst, youll be reporting to the Head of, Client Value Management and will be responsible for building predictive models to forecast client behaviour and assist in the development of client segmentation models to enable personalised marketing and value propositions for different client groups. Working side by side with people who go the extra mile, youll also love the feeling of helping children and adults who need us. Heres how youll do it:Deliver Data-Driven Insights to Drive Client Engagement, Retention and Commercial ImpactDevelop Client Segmentation and Predictive Models to Inform StrategyCollaborate with IT and Finance Reporting Teams to Enhance Data InfrastructureLeverage CRM Platforms and Stay Aligned with Evolving Data TechnologiesDeliver Insightful Reporting to Drive Business DecisionsCommunicate Insights Effectively and Embed Data-Driven Thinking Across the BusinessWhat youll bringWe believe the successful candidate will have a proven track record of driving client retention and increasing lifetime value. Youll bring:Experience with Machine Learning or Advanced Analytics TechniquesFamiliarity with Marketing Automation Platforms and Customer Journey ToolsRelevant Tertiary Qualifications in Data Science, Business Analytics, Statistics, Marketing, Economics, or a related field3 + years of experience in data extraction, reviewing, providing insights and recommendations to the businessExcellent analytical and problem-solving skillsProficiency in data analysis and reporting toolsStrong relationship-building and interpersonal skillsStrong communication, presentation, and leadership skillsWhat matters most? Its simple your drive to help anyone and everyone who needs us. And youll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.Why Hearing Australia?Theres so much to love about a role with us. But our people say theres three things that set us and their careers apart. Theyre about: How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, youll know youre making a contribution that really means something Who we work with: Here, youll support and empower clients of all backgrounds. Thats what drives our teams and what makes them so special Where were going next: As our industry evolves, were committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive.What does that mean for you?As Customer Data Insights Analyst, youll know that every day, your work is helping children and adults who need us. Just ask Sandeep, one of our IT professionals about why they choose to work with us:The work we do in helping people hear sound again and for the very first time is quite inspirational. Everything we do here is purpose-driven.Youll also enjoy a range of benefits, including:Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers)Paid parental leaveFree, onsite staff parkingEmployee recognition awards programFlexible work arrangement opportunities to support work, personal and family commitmentsLets create the gold standard of hearing careWe will require the successful candidate to be willing to have a Police Check conducted (we pay), a current drivers licence and must have rights to work in Australia.Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within.We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. #J-18808-Ljbffr