Job Title

Manager, Payroll Service Delivery | AustraliaJoin to apply for the Manager, Payroll Service Delivery | Australia role at DeelResponsibilitiesServe as the main contact for clients regarding issue escalation and coordinate with the team to resolve issues promptly.Manage client expectations and align them with the Payroll Services Team, including in-house and partner teams.Maintain consistent communication with clients, stakeholders, partners, and managers.Conduct regular service review meetings with all PA clients, including setting agendas, recording minutes, distributing notes, and following up on actions.Gather, report, and manage client satisfaction data.Demonstrate ownership in resolving issues by investigating, sharing knowledge, and communicating clearly.Build and maintain long-lasting, mutually beneficial relationships within the client community.Ensure timely and accurate service delivery according to client SLAs.QualificationsBachelor''s degree in Business, Accounting, or a related field from an accredited institution.At least 3 years of experience managing payroll functions.Strong knowledge of local payroll regulations and policies.Ability to prioritize tasks and meet deadlines efficiently.Excellent verbal and written communication skills.Strong interpersonal skills with the ability to explain complex issues clearly.Advanced proficiency with local payroll software solutions.Intermediate proficiency in Microsoft Excel.Proficiency in English.Total RewardsWe offer fair, competitive pay and scalable benefits and perks that promote inclusivity and access for all. Enjoy benefits such as stock grants, additional perks based on employment status and country, and the flexibility of remote work, including optional WeWork access.Additional InformationDeel is committed to diversity and inclusion. We provide accommodations upon request during the recruitment process for applicants with disabilities. For inquiries, contact recruiting@deel.com. We also use Covey as part of our hiring process, which complies with NYC Local Law 144. More details about our data practices are available in our Privacy Policy. #J-18808-Ljbffr