Job Title

Chadstone, VIC, AUPermanentTHE WATCHMAKER OF WATCHMAKERSSince 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Valle de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,400 different calibres and the award of more than 430 patents. Harnessing 190 years of accumulated expertise, La Grande Maisons watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.HOW WILL YOU MAKE AN IMPACT?Jaeger-LeCoultre is looking for a Deputy Boutique Manager for our new and exciting boutique opening in Chadstone on the 1 st of October 2025. The Person will report to the Boutique Manager. The Person will be responsible for assisting the Boutique Manager in boutique operation and developing and managing the team ensuring excellence in boutique operations, client service and engagement to each clientele with respect to Jaeger-Lecoultre heritage and Value.Support Boutique Manager to develop strong sales turnover for the boutique in accordance with the boutique strategySupervise staff to meet the turnover targets set by the Boutique Manager through their maximum efforts.Supervise and manage staffs usage of discount policyAchieve Key performance indicators defined by the Boutique ManagerEnsure compliance with Groups policies & enforce Maisons commercial rulesOverview safety & security of the team, stock & premisesEnsure that all operating procedures are strictly adhered to (stock management, product handling, security, audits, financial processes etc) through management of stock and Sales Administrator as well as full sales teamResponsible for and ensure the proper and accurate management of stockLead inventory management / stock takeCheck that all products are correctly handled & pricedLook after the level of accessories (catalogues, gifts, boxes, etc.)Look after the merchandising (products are correctly emphasized according to the Boutique priorities, cleanliness, prices, etc.)Assist the Boutique Manager in collating and preparing various reports (Sales Turnover, Customer Analysis, etc)Maintain high standards of housekeeping in the boutique and ensure that the boutique team does the same.Supervise maintenance of fixtures, furniture, and furnishing within the boutique 3: Client Management Be an alternative point of contact for any escalation of customer service mattersWelcome & handle the clients in the respect of the Maisons standards (In the boutique, on the phone or by mail or during events)Adapt yourstyle to each clientin order to offer the appropriate serviceAdvise, convince & ensure that each sale is handled accordinglyEnsure the prospection and the follow-up of new clients (local and international)4: Customer ServiceTake care of each case according to the Maisons standardsFollow up on each case and communicate to the Boutique / Area Manager each problemWHAT ABOUT YOU?3 5 years in supervisory positions in Luxury Retail EnvironmentAbility to develop long-term and sustainable client relationships and business. A proven record of high-end sales will be a plus.Strong local network already developedBe available to work retail hours including weekends.Flexible mind-set with the ability to embrace changes and with an appetite to learnExcellent analytical, organizational, and interpersonal communication skills required.Ability to motivate and develop teamWHY JOIN US?You are our best asset.By joining Jaeger-LeCoultre, you are joining the Watchmaker of Watchmakers. A whole world of opportunities will open to you!Transmission of knowledge is the very soul of what we do: you will access a customized training program. Our Maison has been relentlessly pushing the boundaries of fine watchmaking since 1833. As a Maison, we work tirelessly to manage our environmental footprint and create a positive impact on society through our collective efforts. Learn more about our Sustainability commitments in our program Make Our Time Better.OUR MAISON VALUESOpenness A curiosity that encourages us to discover and exchange. The momentum that drives us to take an interest in others, in different cultures, and in beautiful things, draws our inspiration from them. The strength that leads us to maintain a fresh look at ourselves. The dynamics that drive us to discover and innovate.Inner Fire - The soul of our Manufacture. The inner strength that nourishes the enthusiasm and commitment we put into our daily work, and the creation of our timepieces. It is our passion that we love to share. It is a spark that never goes out, instilling the "spirit of watchmaking" in our products and beyond.Excellence - Excellence governs our behaviour, our way of thinking, and our decisions. This stems from our discipline-based work ethic, and our determination to continually improve ourselves, driving our pursuit of precision and quality every day.Care - This attitude guides our relationship with the world and with others and supports our creativity. Our ability to balance inventiveness and humility, to master technique and empathy. Sensory and emotional receptivity that translates into benevolence between us and our customers.LEARN MORE ABOUT LIFE AT JAEGER-LECOULTRE #J-18808-Ljbffr