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General Manager, Systems & Customer OperationsGeneral Manager, Systems & Customer Operations21 hours ago Be among the first 25 applicantsDirect message the job poster from Sparrow XPLInnovate, Integrate, Elevate with Sparrow XPL Sparrow XPL is on the lookout for a game-changing General Manager Systems & Customer Operations to join our leadership team from July 1st. This is not your typical ops role. We''re building something special a smart, tech-led 4PL that brings real-time visibility, automated exception handling, and data-driven logistics strategy to life for our clients. Your mission? Be the engine room that makes it all run smoothly.What you''ll own:Management of our MachShip (freight) and Zoho (CRM/support) platformsSeamless onboarding experiences for new clientsLeading our customer support team to deliver above-and-beyond serviceOverseeing invoicing, billing, and system adminManagement of offshore resourcesHandling the commercial side: procurement of freight rates, service performance analysisPartnering with the CEO and CTO to develop in-house tools that drive scale and efficiencyWhat we''re looking for:Deep experience in freight ops, transport systems, or 4PL/3PL environmentsStrong background in systems like MachShip, Zoho, or similar TMS/CRM toolsLeadership in customer-facing teams, with a knack for simplifying complexityCommercial acumen procurement, rate benchmarking, and invoice oversightCollaborative mindset youll work directly with our exec team to shape our next chapterWhat were offering:$120k base salary + superDiscretionary bonusesLaptop + phone providedHybrid flexibility with the ability to shape your scheduleA front-row seat in one of Australias smartest logistics start-ups Sound like you? DM me or apply directly were moving fast and would love to talk.#LogisticsJobs #FreightTech #4PL #CustomerOperations #SystemsManager #Zoho #MachShip #SparrowXPL #LeadershipRoles #HiringNow #SupplyChainAustraliaSeniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesTransportation, Logistics, Supply Chain and StorageReferrals increase your chances of interviewing at Sparrow XPL by 2xSign in to set job alerts for General Manager System roles.Melbourne, Victoria, Australia 1 month agoDandenong, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 5 days agoGeneral Manager, Childrens Strategy and ServicesMelbourne, Victoria, Australia 1 week agoDirector of Engineering - Core ExperiencesMelbourne, Victoria, Australia 2 weeks agoGeneral Manager - Plant Breeders Rights (PBR) and Oppositions Group and Registrar of Plant Breeders RightsMelbourne, Victoria, Australia A$233,313.00-A$274,516.00 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoAssistant Director Cyber Security OperationsMelbourne, Victoria, Australia A$136,000.00-A$155,000.00 2 weeks agoDirector - Revenue Management Shared Services, Pacific - The Langham, MelbourneSouthbank, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 3 weeks agoEL2 Director, Data Standards Service Delivery, Data Standards BodyMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoKeysborough, Victoria, Australia 3 weeks agoMelbourne Airport, Victoria, Australia 14 hours agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoTechnical Director - Secondary and ProtectionMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 days agoDirector of Business Development, HivemindMelbourne, Victoria, Australia 1 week agoOperations Manager - Practice Experience Program (PEP)Melbourne, Victoria, Australia 1 week agoEast Melbourne, Victoria, Australia 2 weeks agoGlobal Finance Director, Trilogy (Remote) - $400,000/year USDMelbourne, Victoria, Australia $200.00-$200.00 20 hours agoMelbourne, Victoria, Australia 1 week agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr