Job Title

Join to apply for the Front Desk Agent role at Highgate.Highgate HotelsHighgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a growing presence in Europe, Latin America, and the Caribbean. Its global property portfolio exceeds $20B in asset value and generates over $5B in revenue. Highgate provides expert guidance throughout the hospitality property cycle, develops bespoke hotel brands, and uses proprietary revenue management tools to optimize performance. The company is led by experienced hotel management professionals and maintains offices in London, New York, Dallas, and Seattle.Compensation TypeHourlyLocationLa Quinta Inn Cleveland - Airport North4222 W. 150 StreetCleveland, OH 44135OverviewThe Front Office Agent provides attentive, courteous, and efficient service during guest check-in, stay, and checkout, aiming to maximize room revenue and occupancy.ResponsibilitiesAssist guests with inquiries about restaurants, transportation, entertainment, etc.Follow cash handling and credit policies.Be familiar with rates, packages, and promotions listed in the Red Book.Know all in-house groups and restricted dates.Gather necessary reservation information and follow rate-quoting procedures.Understand hospitality terminology and emergency procedures.Handle check-ins and checkouts courteously and efficiently.Use proper radio etiquette and operate the front desk system effectively.Complete shift duties, reports, and maintain a clean work area.Assist guests with safe deposit boxes and promote guest programs.QualificationsCollege coursework in related fields helpful.Experience in hospitality preferred.High School diploma or equivalent required.Computer skills required.Customer service experience preferred.Maintain a friendly demeanor and effective communication skills.Ability to multitask, prioritize, and handle problems proactively.Maintain attendance, grooming standards, and confidentiality.Show initiative and perform additional duties as needed.Additional DetailsSeniority level: Entry levelEmployment type: Full-timeJob function: Management and ManufacturingIndustry: Hospitality #J-18808-Ljbffr