Job Title

Are you a natural people-person with a passion for gaming? Level up your career with this exciting opportunity to connect, engage, and elevate the experience of Stake''s top Japanese players.What''s in it for you?Do you thrive on delivering top-notch experiences that help build lasting relationships? Is sport and customer service your passion? Then we may have the perfect role for you. We are looking for a Japanese-speaking Customer Service Representative to join our team and help ensure our top Japanese customers receive the best service in the industry. As our VIP Host, you''ll be the heartbeat of our most valuable players experiences. You''ll create and maintain strong relationships with our VIP clients, ensuring they receive the highest level of service and exclusive benefits.Your role with us:As our Japanese-speaking VIP Host, you''ll be the face of our online casino, responsible for building and maintaining relationships with high-value players. Your role transcends typical customer service as you will be the ambassador of our casino. Your goal is not just to resolve issues but to provide tailored solutions that exceed expectations, making each interaction memorable. Your exceptional interpersonal skills will be the foundation of these connections. Building trust and rapport with our VIP players will be your daily mission, ensuring they feel valued and appreciated on a personal level.Could you be our next VIP superstar?No experience in online gaming industry? No worries. We''re looking for someone friendly, outgoing, and passionate about providing exceptional customer service. If you come from retail, hospitality, or other customer-facing roles, we encourage you to apply.Please note that in this role, our team works 6 days a week for 6 hours a day.Your hours and location of work are below:Mon - Fri: 9am - 2pm (Office)Mon - Fri: 9pm - 11pm (Home)Saturday: 9am - 2pm + 9pm - 11pm (Home)Who are we?At Easygo, we are a prominent service provider in the iGaming industry, working with brands like Stake.com, Kick.com, and Twist Gaming. Stake is the world''s largest crypto casino, leading with a seamless online casino and sportsbook experience. Kick.com is a vibrant live streaming platform connecting millions of gamers and content creators worldwide. Twist Gaming is an innovative game design studio creating captivating games.Headquartered in Melbourne, our growth has been remarkable, expanding from humble beginnings to a workforce of over 400. We offer opportunities across Tech, Marketing, Operations, Mathematics, and Design. Join us and level up your career today!What you will do:Develop and maintain trusted relationships with new and existing high-value clients to identify business needsUnderstand client objectives and decision-making processes, forming long-term partnershipsManage assigned accounts from start to finish, ensuring all inquiries are followed throughIdentify and grow opportunities within your client base and collaborate with VIPs for maximum growthEnsure timely and successful delivery of products aligned with customer needsAnalyze client behaviors and overall value to the businessUse communication tools such as chat rooms, email, Telegram, and other platforms to engage VIP playersCollaborate with other departments to improve the overall customer experienceWork with VIP Managers, Supervisors, and Senior Hosts to contribute to team goalsWhat you will bring:Minimum 1 year experience in customer serviceExcellent communication and writing skillsBilingual in English and JapaneseSports or Marketing qualifications (preferred but not required)High level of global sports knowledgeCryptocurrency knowledge (advantageous)Proficiency with Google Suite, Slack, Jira, and IntercomSome of the perks of working for us:EAP access for you and your familyAccess to over 9,000 courses on our Learning and Development PlatformDaily coffee, tea, or fresh juice prepared by professional baristasCatered breakfast dailyMassage Wednesdays with professionalsTeam lunches and happy hours on FridaysFun office environment with pool tables, table tennis, and gaming consolesSelf-serve drinks and snacksWe value diversity and are committed to an inclusive workplace. We do not discriminate based on race, religion, national origin, gender identity, sexual orientation, age, or disability. We believe in merit and achievement as the basis for success.Apply for this job* indicates a required fieldFirst Name *Last Name *Email *Phone *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfAre you currently based in Melbourne, Australia?Could you kindly let us know your current visa status/work rights? This will help us better understand your eligibility for this role.Are you fluent in reading and writing in Japanese? Select...Why do you think you would be suitable for this role? *Please include your visa details and expiry date. #J-18808-Ljbffr